OneCarolina


  • Spring 2014
    Phase Two work begins
  • Summer 2015
    Finance go-live
  • January 2016
    Human Resources go-live
Frequently Asked Questions

• FAQ: Self Service Carolina technical support (staff only)

• FAQ: Internet Native Banner technical support (staff only)

To view additional support documentation, click here to be taken to the OneCarolina SharePoint support library.

Self Service Carolina technical support (staff only)

What is Self Service Carolina?

Self Service Carolina is used by students, faculty, and staff to manage their personal information. Admitted and committed applicants, as well as continuing students, use secure-side Self Service Carolina to access and complete the SC Residency Certification, apply for orientation and housing, manage financial aid information, and register for classes.

What are the test environments and how do I access them?

• DEV – Banner Development environment – used by development team

• TEST – Banner Test environment – used for system testing

• BANQ – Banner Quality Assurance environment – used for user sign-off and final testing

• BANP – Banner Production environment

All TEST environments are available through the OneC Proxy Server, which can be accessed at https://www.proxy.oc.sc.edu. If you’re not hard wired, you must use VPN: https://sslvpn.sc.edu/facstaff.

What is my login for Self Service Carolina?

To sign in to SSC, a user must enter their VIP ID and password. Admitted and committed applicants will first need to claim their VIP account, set the initial VIP password, and create the security questions/responses. To claim the VIP account, a person must enter:

• VIP ID

• The last four digits of their social security number or the last four digits of their assigned USC ID

• Last Name

• Birth Date

• The correct security string

Both the VIP ID and USC ID are communicated to admitted applicants in the packet sent with the acceptance letter. All existing students will use the same VIP ID and password that they use today.

What are the URLs for VIP account claiming?

My VIP ID password from production (vip.sc.edu) doesn’t work in SSC in TEST, QA, or DEV. What do I do?

Please use the password reset utility to change the password in the environment you need to test. Each environment has a set of passwords that are managed separately. Some passwords may match production data if they have not recently been changed. Due to the complexities of managing multiple environments you should not depend on this.

How many login attempts do I get before my account is locked/disabled?

You have three (3) login attempts before your SSC account gets locked/disabled.

Which web browsers are supported?

Internet Explorer 8 for Windows and Safari 5 for OSX. Other browsers may experience issues.

When I go to SSC, it gives me a Security Warning and asks, “Do you want to view only the webpage content that was delivered securely?” along with a Yes/No prompt. Is this normal, and which do I select?

Yes. This is normal, and you should select “No” so all content is displayed.

Why am I seeing a security warning saying "The application's digital signature cannot be verified" window when I try to log in to SSC?

This is normal. But you can keep it from recurring by checking "Always trust content from this publisher" before clicking "Run.” On OSX, you may have to open the Show Certificate button and check "Always trust these certificates.”

I’m having connectivity issues. What should I check first?

If you are having trouble connecting to QA or Production, first verify your network connection. When in doubt, connect to a USC network.

A USC Network is defined as the following:

• All campus wired networks

• All campus wireless networks except the Guest wireless network.

• Any USC VPN (required method for off-campus)

I was able to log in to Self Service Carolina, but I have questions about information on my account. Who do I contact?

For questions regarding:

Admissions – Contact the Admissions office at each campus or professional school. In Columbia, the number is (803) 777-7000

Transcripts, grades, registration - Contact the Registrar's Office at (803) 777-5555

Loans, work study, scholarships - Contact the Financial Aid Office at (803) 777-8134

Payments, legal residency, refunds, checks - Contact Bursar’s Office at (803) 777-4233

What do I do if I have more questions?

For additional assistance, please contact the UTS Service Desk at 777-1800 or servicedesk@sc.edu

Internet Native Banner technical support (staff only)

What is Internet Native Banner?

Internet Native Banner (INB) is the web application used by USC to access the Banner system for day-to-day business. INB is used to manage students, accounts receivable, financial aid, finance, and human resource information. Access to INB is restricted. Staff with a legitimate need to access confidential university data may be given access to INB, depending on job responsibilities.

How do I access Banner and other systems?

How do I get access to INB?

Access to INB is restricted to departmental users on a need-only basis. The Module owners of the data must approve access to INB. If a supervisor determines that a user needs access to INB, an access request must be completed and approved by Module owners for access. To request access to any of the following modules, please contact the UTS Service Desk at (803) 777-1800 or send an email to servicedesk@sc.edu.

What is my login for INB?

Faculty and staff accessing INB for administrative functions will use a locally managed login credential that will be the same as your Network Username. The original password will be communicated to you directly, and you will then have the option of changing the password. Currently, the password is not synced with your existing password.

How do I change my INB password?

To change your INB password, go to the form GUAPSWD (Oracle Password Change) form, and enter your current and new passwords in the appropriate fields.

Your new password must meet these requirements:

• At least eight characters long

• Does not start with a number

• Has at least one upper case letter

• Has at least one lower case letter

• Has at least one number (but not in the first position)

• Does not have any special characters (ex. @!#%^&*)

Where is the GUAPSWD (Oracle Password Change) form located?

This form can be accessed by clicking on the first link under the My Links section of the GUAGMNU (General Menu) form titled Change Banner Password.

What are the test environments and how do I access them?

• DEV – Banner Development environment – used by development team

• TEST – Banner Test environment – used for system testing

• BANQ – Banner Quality Assurance environment – used for user sign-off and final testing

• BANP – Banner Production environment

All TEST environments are available through the OneC Proxy Server, which can be accessed at https://www.proxy.oc.sc.edu. If you’re not hard wired, you must use VPN: https://sslvpn.sc.edu/facstaff.

How do I access BANQ?

When you log in to BANQ for the first time, your login ID is your Network Username. You will use the temporary password provided to you. On first login, you will be required to change it.

Your new password must meet these requirements:

• At least eight characters long

• Does not start with a number

• Has at least one upper case letter

• Has at least one lower case letter

• Has at least one number (but not in the first position)

• Does not have any special characters (ex. @!#%^&*)

Where do I go for UAT?

• INB – https://inb.banner-qa.oc.sc.edu

• SSB – https://ssb.banner-qa.oc.sc.edu

• Cognos - https://cosslapamplona.ds.sc.edu/cognos8/cgi-bin/cognosisapi.dll

• BDMS – https://bdms.banner-qa.oc.sc.edu

• FirstStep - https://firststep-qa.oc.sc.edu/firststep

NOTE: If you receive certificate errors, please click on “Continue to this website.”

I’m having connectivity issues. What should I check first?

If you are having trouble connecting to QA or Production, first verify your network connection. When in doubt, connect to a USC network.

A USC Network is defined as the following:

• All campus wired networks

• All campus wireless networks except the Guest wireless network.

• Any USC VPN (required method for off-campus)

I'm locked out of INB. What should I do?

Send an email to servicedesk@sc.edu with the subject “Banner Account Locked. PASSWORD RESET Request.” Include your Banner username, environment you are locked out of (e.g. DEV, TEST, BANQ or BANP), email if from USC Upstate, USC Aiken or USC Beaufort, telephone number, department, and a statement that you’re locked out of Banner and need to have your password reset.

I have an INB Account, but I forgot my password. What do I do?

Send an email to servicedesk@sc.edu with the subject “Banner Account Locked. PASSWORD RESET Request.” Include your Banner username, environment you are locked out of (e.g. DEV, TEST, BANQ or BANP), email if from USC Upstate, USC Aiken or USC Beaufort, telephone number, department, and a statement that you’re locked out of Banner and need to have your password reset.

I changed my password but now it says the password has expired. I thought we had three tries?

Users have three tries before their account is locked, but if they have not followed the password criteria below, they will get this error:

Enter password:
ERROR:

ORA-01017: invalid username/password; logon denied

The user thinks they are locked out again, when in actuality their password has not been reset yet. They need to login again with the temporary password sent to them in email, and change their password in accordance with the criteria below.

Your new password must meet these requirements:

• At least 8 characters long

• Does not start with a number

• Has at least one upper case letter

• Has at least one lower case letter

• Has at least one number (but not in the first position)

• Does not have any special characters (ex. @!#%^&*)

Can I access INB from home?

Accessing INB from off-campus requires SSLVPN for faculty and staff. Contact the UTS Service Desk at (803) 777-1800 or servicedesk@sc.edu for additional information.

When I’m in a Banner environment, I receive a prompt to download and install some Java Runtime Environment software. Is this okay?

Yes. This software is required for running Banner. This should only happen once per computer.

Which version of Java is supported?

Currently, INB supports all known versions of Java 1.7.x. This FAQ will be updated if it's determined that a version of Java is incompatible with INB.

When I go to a Banner environment, it gives me a Security Warning and asks, “Do you want to view only the webpage content that was delivered securely?” along with a Yes/No prompt. Is this normal, and which do I select?

Yes. This is normal, and you should select “No” so all content is displayed.

Why am I seeing a security warning saying "The application's digital signature cannot be verified" window when I try to log into Banner?

This is normal, but you can keep it from recurring by checking "Always trust content from this publisher" before clicking "Run.” On OSX, you may have to open the Show Certificate button and check "Always trust these certificates.”

Sometimes my Banner forms window disappears. Why is this happening?

1) Don't close the blank browser window with the title "Banner Internet Native" 2) For Windows, make sure under Tools: Internet Options: Advanced that "Reuse windows for launching shortcuts" is un-checked.

Does INB time out inactive users?

No.

I keep getting FRM-92102 errors and losing my INB connection.

This message means that the Banner connection has been lost. This may happen for many reasons. The most common reasons are: (1) network connectivity (2) The INB server you are connected to is brought down for maintenance (3) Connection to the database was severed due to a shutdown. - In most cases you should be able to simply close the window, start a new Banner window, and log back in, if all services are up.

I use a Mac, and I can't see the status bar at the bottom of the Banner window. I can't scroll down either. How do I fix this?

The dock at the bottom of the screen needs to be set to "Automatically hide and show.”

When I select the help on Banner forms, I get a blank screen. How do I fix this?

This is a bug in the current release of Banner. Close the popup and click help again and you should get the help screen. If you do not get a popup, make sure you have popup blocker turned off in your browser setting for this site.

Which web browsers are supported?

Internet Explorer 8 for Windows; Safari 5 for Macintosh. Other browsers may experience issues.

What is Cognos?

Cognos is business intelligence and performance management software, and it’s the enterprise reporting solution used in conjunction with Ellucian's Operational Data Store and Enterprise Data Warehouse.
URL: Cognos - https://datawarehouse.sc.edu/

What is Banner Document Management System (BDMS)?

BDMS is the BANNER Document Management System. All admission and academic documents are now stored within BANNER in attached software called WebXtender/ApplicationXtender.
URL: BDMS – https://bdms.onecarolina.sc.edu

What is FirstStep?

FirstStep is an administrative interface which allows departments that create person records in Banner and IMS to handle potential duplicates and avoid duplicate record creation. Like INB and other non-SSB URLS, the only requirement to access the URL is that you be on any USC campus network. This includes various VPNs. It excludes the Guest Wireless. Authentication to first step uses you Network USERID and Password presented by a Shibboleth screen.
URL: FirstStep - https://firststep.oc.sc.edu/firststep/

How can I stay updated on environments and their availability?

All announcements on environments and availability are sent to the ONEC-TECH listserv. If you haven’t already, please visit the link below and subscribe. This is the only method that ensures you will get accurate information on the status of the environments.

• http://listserv.sc.edu – Once you select the “ONEC-TECH” listserv from the listing, it will give you the option to subscribe.


What do I do if I have more questions?

For additional assistance, please contact the UTS Service Desk at 777-1800 or servicedesk@sc.edu












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