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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Apr 29, 2017 11:35 AM

Emergency

An unplanned outage to a critical system.

Blackboard is experiencing delays processing assignments in SafeAssign. Below is the latest status update from Blackboard. "Blackboard SafeAssign continues to experience high paper load. We are seeing delays in paper processing time up to 20 hours. We apologize for any inconvenience these delays may be causing." Blackboard technicians are working to resolve the problem.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 23, 2017: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

DegreeWorks DW Shell and Web Scribe authentication will be changed from OVD to LDAP.
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Software and Web Development
Offering(s) Affected:
Web Application - Enhancement
May 23, 2017: 06:00 PM - 08:00 PM

Planned Change

A change to a system that does not cause an outage.

Accessibility enhancements will be deployed for OU Campus templates from 6:00 - 8:00pm.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
May 24, 2017: 04:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Linux OS patching will occur on Banner and PeopleSoft.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
May 25, 2017 05:00 AM -
May 27, 2017 05:00 AM

Planned Change Outage

A change to a system that causes an outage.

Back-up power will be added to the university Data Center.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jun 4, 2017: 06:00 AM - 02:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Banner student administration system will be upgraded between the hours of 6 a.m. and 2 p.m.
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Recent Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 22, 2017: 12:50 PM - 01:05 PM
Shibboleth services will be restarted at 1:00 today to pick up certificate for Slate application.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 21, 2017: 12:25 PM - 03:27 PM
BDMS application will be unavailable until 6 p.m. tonight. The team is still performing the BDM upgrade post-validation.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 20, 2017 06:00 AM -
May 21, 2017 12:41 PM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the universities authentication systems from 6:00 AM on Saturday, May 20 to 2 PM Sunday, May 21. Most university systems that require login through Network Username and password will be unavailable, or have limited access, during the outage.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 20, 2017 06:00 AM -
May 21, 2017 12:10 PM

Planned Change

A change to a system that does not cause an outage.

The BDM (Banner Document Management) application will be upgraded and Banner changes will be migrated between the hours of 6:00 a.m. and 11:00 p.m.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 19, 2017 05:00 PM -
May 18, 2017 08:00 PM

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 19, 2017 04:00 PM -
May 20, 2017 02:39 AM

Planned Change

A change to a system that does not cause an outage.

A new version of DegreeWorks Scribe that runs on the web will be deployed replacing the current PC Tool DegreeWorks Scribe.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
May 18, 2017: 03:00 PM - 11:12 PM

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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Software and Web Development
Offering(s) Affected:
Web Application - Enhancement
May 18, 2017: 06:00 AM - 09:18 AM

Planned Change

A change to a system that does not cause an outage.

Enhancements will be deployed for the following web applications from 6:00 - 8:00am. NRC-Conferences Registration SC Honors College - Course Database Security Client Search Database
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
May 18, 2017: 06:00 AM - 07:00 AM

Informational Alert

Informational communication to customers about planned work.

The Division of Information Technology will be issuing automatic patching for Apple iTunes.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
May 17, 2017: 05:00 AM - 07:02 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the Banner student administration system between the hours of 5 a.m. and 8 a.m.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
May 17, 2017: 05:00 AM - 07:21 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m.
View Details

For more information and assistance, please contact the UTS Service Desk at 803-777-1800.