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University Technology Services


Outages and System Maintenance

Search for Services or Outage Description

Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Network Services
Offering(s) Affected:
Wireless Network
Jun 23, 2017: 10:00 AM - 04:00 PM

Planned Change

A change to a system that does not cause an outage.

Division of Information Technology staff will remove legacy settings and configuration for the Impulse NAC system from the wireless controller configurations.
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Hosting Services and Technical Administration
Offering(s) Affected:
Domain Name Services (DNS)
Jun 22, 2017 10:35 AM

Emergency

An unplanned outage to a critical system.

Users have reported intermittent DNS issues with multiple systems. Division of IT technicians are looking into the issue.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 14, 2017 09:00 AM -
Jun 30, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

All VDI Desktops and Infrastructure servers will be moved to the new server infrastructure without impact to the desktops.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Adminstration and Support
Jun 23, 2017: 05:00 PM - 07:00 PM

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
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Email and Calendaring
Offering(s) Affected:
Student Email (Exchange Online)
Jun 26, 2017: 10:00 AM - 12:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be implementing a new email protection service for the student Office 365 email system. The new system will be put in test mode and will not affect any users or email.
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Security Infrastructure Services
Offering(s) Affected:
Security Technology Maintenance and Support
Jun 27, 2017: 07:30 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

Security will enable the malware detection feature for HX clients.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jun 28, 2017: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on the Banner student administration system between the hours of 5 a.m. and 8 a.m.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
Jun 28, 2017: 06:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

The operating system for the TouchNet application will be upgraded.
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Software and Web Development
Offering(s) Affected:
Web Application - Enhancement
Jun 28, 2017: 06:00 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

An enhancement will be made to ITC allowing submission of standard changes.
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Recent Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Adminstration and Support
Jun 23, 2017: 12:00 PM - 05:17 AM

Planned Change

A change to a system that does not cause an outage.

A Pinnacle maintenance patch will be applied by vendor.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
Jun 22, 2017: 03:00 PM - 08:24 PM

Planned Change

A change to a system that does not cause an outage.

ODS database related Production changes will be migrated to accommodate the Cognos report related changes.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Jun 22, 2017: 08:00 AM - 12:29 PM

Planned Change

A change to a system that does not cause an outage.

Blackboard Managed Hosting will perform maintenance on Blackboard.
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Software and Web Development
Offering(s) Affected:
Web Application - Enhancement
Jun 22, 2017: 07:45 AM - 08:54 AM

Planned Change

A change to a system that does not cause an outage.

Enhancements will be deployed for the Chemistry Graduate database.
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Administration and Support
Offering(s) Affected:
SharePoint Administration and Support
Jun 22, 2017: 06:45 AM - 08:03 AM

Planned Change

A change to a system that does not cause an outage.

The Development departmental SharePoint site will have responsive web experience enabled.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Jun 21, 2017: 05:00 PM - 05:11 PM

Planned Change

A change to a system that does not cause an outage.

SQL objects for Requisition and Pay Request workflow for USCIP will be migrated.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Jun 21, 2017: 10:30 AM - 02:44 PM

Planned Change

A change to a system that does not cause an outage.

New servers will be setup for the main backup system.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 21, 2017: 04:00 AM - 08:18 AM

Planned Change

A change to a system that does not cause an outage.

Linux OS patching will occur on Banner, PeopleSoft and other non ERP Linux servers.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Jun 19, 2017: 05:40 PM - 06:36 PM

Emergency

An unplanned outage to a critical system.

Missing PS query needs to be migrated to Production to generate the Bursar Deposit Daily Reconciliation Report. The PeopleSoft application will be available.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 19, 2017: 06:00 AM - 08:00 AM

Informational Alert

Informational communication to customers about planned work.

Microsoft critical & security patches will be applied to the Carolina Card and Millennium (Development Office) systems at University Technology Services on Monday. Carolina Card will be patched at 6 a.m. and Millennium (Development Office) at 8 a.m. The servers will be restarted following the patch installation and should be available for users no later than 6:30 a.m. and 7:30 a.m. respectively.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Jun 16, 2017: 07:00 PM - 08:00 PM

Informational Alert

Informational communication to customers about planned work.

The Bursar PCI machines will receive Chrome security updates from the Division of Information Technology.
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Administration and Support
Offering(s) Affected:
Application Adminstration and Support
Jun 16, 2017: 05:00 PM - 11:12 PM

Planned Change

A change to a system that does not cause an outage.

Cognos Report changes will be migrated to Production.
View Details

For more information and assistance, please contact the UTS Service Desk at 803-777-1800.