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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Network Services
Offering(s) Affected:
Wireless Network
Oct 16, 2017 09:00 AM -
Oct 20, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

Wireless access points will be installed in the following buildings: 1629 Pendleton on October 16 Close/Hipp on October 18 Foundations on October 19-20
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Aug 3, 2017 09:00 AM -
Oct 13, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing backup tests to validate a new backup environment. These tests will be done during normal business hours as not to affect regularly scheduled production backups.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Secure Computing
Offering(s) Affected:
Digital Certificates
Oct 19, 2017: 05:30 PM - 06:30 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on a university Active Directory domain controller that should not be used by any dedicated applications- cae145adcp10.ds.sc.edu. The domain controller will be restarted once the certificate is applied.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Oct 21, 2017 06:00 AM -
Oct 22, 2017 11:00 PM

Planned Change Outage

A change to a system that causes an outage.

Banner student administration system will be upgraded to newer version between Oct 21st, 6:00 a.m. and Oct 22nd, 11 p.m.
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Instructional Technology and Design
Offering(s) Affected:
Live Presentation Tools (Adobe Connect)
Oct 22, 2017 06:00 AM -
Oct 23, 2017 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

A new Adobe Connect environment is being implemented to allow for better space management. Adobe Connect will be unavailable during this upgrade.
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Network Services
Offering(s) Affected:
Wireless Network
Oct 23, 2017 09:00 AM -
Nov 9, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

Division of Information Technology technicians will be installing 9 network data switches and 90 Wireless access points at the 1600 Hampton St. location. Wireless service may experience interruptions in service during the decommissioning of legacy wireless access points and the installation of the new wireless access points.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Oct 25, 2017: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Maintenance will be performed on the Banner student administration system between the hours of 5 a.m. and 8 a.m.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Oct 25, 2017: 05:00 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m.
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Recent Outages/Events

Service Outage/
Event Type
Description
Student Systems
Offering(s) Affected:
Student Information System (Banner)
Oct 18, 2017: 06:00 PM - 07:07 PM

Planned Change

A change to a system that does not cause an outage.

New Banner 9 servers will be reprovisioned to match the new architecture in preparation for this weekends installations.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Oct 18, 2017: 10:00 AM - 10:07 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning an EA internal terminal server that is no longer in use.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Oct 18, 2017: 10:00 AM - 10:07 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning a DCO monitoring server that is no longer needed.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Oct 18, 2017: 10:00 AM - 10:06 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be decommissioning three Housing servers that are no longer in use.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Oct 18, 2017: 06:00 AM - 09:10 AM

Planned Change

A change to a system that does not cause an outage.

Critical Microsoft security patches will be applied to Peoplesoft Windows servers on Wednesday at 6:00am. These systems should be available for users no later than 7:00am.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Oct 18, 2017: 06:00 AM - 07:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be issuing automatic patching for Adobe products.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Oct 18, 2017: 05:00 AM - 06:56 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system to correct an issue with the journal spreadsheet upload process that was changed with the upgrade.
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Email and Calendaring
Offering(s) Affected:
Student Email (Exchange Online)
Oct 16, 2017: 06:00 AM - 08:02 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be adding FireEye Email Threat Prevention (ETP) to student email. For more information about this change, please review the Knowledge articles at https://scprod.service-now.com/kb_view.do?sysparm_article=KB0010365 and https://scprod.service-now.com/kb_view.do?sysparm_article=KB0010352
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Oct 16, 2017: 05:00 AM - 10:12 AM

Planned Change

A change to a system that does not cause an outage.

Microsoft critical & security patches will be applied to the Carolina Card and Millennium (Development Office) systems at University Technology Services on Monday. Carolina Card will be patched at 6 a.m. and Millennium (Development Office) at 8 a.m. The servers will be restarted following the patch installation and should be available for users no later than 6:30 a.m. and 7:30 a.m. respectively.
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Network Services
Offering(s) Affected:
Wireless Network
Oct 15, 2017: 06:00 AM - 07:59 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be making some setting modifications on the Wireless Network. Users should see no impact during these changes.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Oct 13, 2017 02:00 PM -
Oct 15, 2017 03:32 PM

Planned Change

A change to a system that does not cause an outage.

The PeopleSoft Finance application will be upgraded to a newer version beginning on Friday, October 13 until Sunday, October 15. During this time the PeopleSoft application will be unavailable.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Oct 13, 2017: 06:00 AM - 08:00 AM

Planned Change

A change to a system that does not cause an outage.

The latest Microsoft security patches and updates will be distributed to departments on campus that are directly supported by University Technology Services. These updates will download automatically.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Oct 13, 2017: 04:00 AM - 10:40 AM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to SLA Windows servers at the Division of Information Technology. NOT ALL SYSTEMS WILL BE AFFECTED, however some of the following systems could be unavailable for up to 1 hour: * Emergency Event Notification * Housing Assignment System * Pinnacle * Adobe Connect/Breeze * ITAMS * Degree Audit Reporting System * Ciscoworks, TACACS, & Solar Winds * Undergraduate Admissions EMAS/CRM * Financial Edge (BlackBaud) * Student Affairs SEVIS * Student Affairs Ticketing * Ruffalo Cody * Gamecock Club * Health Sciences Research Arnold School of Public Health * Thomson Student Health Services * Medical School Perinatal Center * Web sites hosted by Enterprise Applications * DSS Web server * Speede (Electronic transcripts) * Blackberry Enterprise Server * Mass Mail * Software Distribution * UTS Project.Net * UTS CPO Tracker * UTS WhatsUp Gold * UTS SLA File/Print * Athletics File/Print * Thomas Cooper Library File/Print * IT Connection (Outages Notification) * Class Climate * Content Management Enterprise Imaging Project * Choice ticketing * SAM Database and Web server * BCMS and Telephony servers * Exchange and Active Directory
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Desktop Computing and Printing
Offering(s) Affected:
Virtual Desktop Hosting and Management
Oct 12, 2017: 09:00 PM - 10:33 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating the PCI VDI secure proxy server. During this time the VDI will be available but will not have internet access.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Oct 12, 2017: 06:00 PM - 09:17 PM

Planned Change

A change to a system that does not cause an outage.

The identity finder environment will be offline for a database migration to improve performance and responsiveness of the system. During the migration, the system will not be accessible. If any clients run a scan during this period the results will be cached on the client side until it resumes connection with the enterprise environment.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Oct 12, 2017: 06:00 PM - 09:17 PM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to Data Warehouse servers on Thursday at 6:00pm. Cognos will be brought down at 5:45pm and servers will be restarted following the patch installation. Once the servers have restarted, the Cognos services must be manually restarted. Cognos users will not be able to access the system until after these manual restarts. Cognos should be available for users no later than 8:00pm.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Oct 12, 2017: 04:00 AM - 10:30 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be modifying the "cond" code to an existing Finance mainframe job.
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Hosting Services and Technical Administration
Offering(s) Affected:
Physical Server Collocation and Management
Oct 9, 2017 08:00 AM -
Oct 18, 2017 10:43 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be migrating the tape library backup to the new backup environment. This will not impact the main backup process.
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For more information and assistance, please contact the UTS Service Desk at 803-777-1800.