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University Technology Services


Outages and System Maintenance

Search for Services or Outage Description

Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 18, 2018 08:00 AM -
Jun 20, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing new hardware in the DoIT data center for storage/compute. This new hardware will be a new environment and not an expansion of an existing environment.
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Wiring Infrastructure
Offering(s) Affected:
Voice and Data Cabling
Jun 7, 2018 06:00 AM -
Jun 21, 2018 12:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center Operations will be removing abandoned cabling in the data center.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
May 23, 2018 10:00 AM -
Jun 15, 2018 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be migrating production backups to a new backup storage array. The migration process will not interfere with any nightly scheduled backup for the production environment.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 20, 2018: 04:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology will be applying Linux OS patches for Banner, PeopleSoft and other non ERP Linux servers.
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Recent Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Administration and Support
Jun 19, 2018: 06:00 AM - 11:03 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing security software on the Linux production servers.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Jun 18, 2018: 11:40 AM - 11:49 AM

Emergency

An unplanned outage to a critical system.

Multiple systems were unavailable due to a VLAN change. All systems should be back online.
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Updates
  • Jun 18, 2018 @ 11:52 am: Multiple systems were unavailable due to a VLAN change. All systems should be back online.
Email and Calendaring
Offering(s) Affected:
Faculty/Staff Email (Exchange)
Jun 14, 2018 05:30 PM -
Jun 15, 2018 03:54 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be converting Active Directory accounts from InetOrgPerson to User in prepertion for the Office 365 migration.
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Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Jun 14, 2018 04:50 PM -
Jun 15, 2018 04:00 PM

Planned Change

A change to a system that does not cause an outage.

The latest Microsoft security patches and updates will be distributed to departments on campus that are directly supported by University Technology Services. These updates will download automatically.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Jun 14, 2018: 09:35 AM - 09:58 AM

Emergency

An unplanned outage to a critical system.

Adobe Connect (webconnect.sc.edu) is down. DoIT technicians are working to resolve the issue.
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Network Services
Offering(s) Affected:
Wired Networking
Wireless Network
Jun 14, 2018: 06:30 AM - 11:26 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be moving power for network switches to new UPS power sources to improve power availability and lower the risk of power loss in the future. All network switches are on backup power and will not experience a loss of service.
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Updates
  • Jun 13, 2018 @ 4:30 pm: The Greek Village, Bates and Nada apartments will experience a loss of network connections during this maintenance.
Desktop Computing and Printing
Offering(s) Affected:
Desktop Hardware and Support
Jun 14, 2018: 06:00 AM - 07:00 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be issuing automatic patching for the Chrome browser for desktops and VDIs.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Jun 14, 2018: 06:00 AM - 06:17 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be done on the Banner Form Fusion application between the hours of 6:00 am and 7:00 am. Banner will remain available during the maintenance.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Jun 14, 2018: 05:00 AM - 06:49 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 7 a.m. The system will be available during the maintenance window.
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Desktop Computing and Printing
Offering(s) Affected:
Virtual Desktop Hosting and Management
Jun 13, 2018: 08:00 PM - 08:17 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating the PCI VDI environment. Access to the internet via the virtual desktop for the Bursar s office, Foundations office, Post Office and Koger Center will be unavailable during the time of the maintenance.
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Desktop Computing and Printing
Offering(s) Affected:
Software Installation
Jun 13, 2018 06:00 PM -
Jun 14, 2018 05:41 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be uninstalling the Symantec Management Agent also known as Altiris on all Windows machines that are supported under Desktop SA. This will be pushed via BigFix and will be a silent uninstall.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Jun 7, 2018 09:00 AM -
Jun 13, 2018 10:35 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be correcting a mainframe job and adding a new job for the HCM project that will run upon request.
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Identity and Access Management (IAM)
Offering(s) Affected:
Active Directory Services
Jun 6, 2018 12:00 PM -
Jun 13, 2018 09:08 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be running a utility against our production AD services for reporting purposes.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
May 13, 2018 04:00 AM -
Jun 18, 2018 04:33 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology Data Center operations will begin removing abandoned phone wires, CAT5 and fiber under the floor of the data center and in communication racks. There should be no impact to services during this work.
View Details

For more information and assistance, please contact the UTS Service Desk at 803-777-1800.