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A. Program Support

Student Services staff support the academic programs through implementing College and University policies and procedures associated with admission, progression, readmission, and graduation. Major support functions of  Student Services relate to undergraduate and Master's, Post-Master’s, and Nursing Doctorate Programs and include student recruitment, student orientation, student advisement, student record management, student data base development and maintenance, preparation of surveys and reports, schedule planning, masters and ND comprehensive examination administration, undergraduate, master's, post-master's, and ND  student admissions processing, maintenance of contracts with clinical agencies, and securing grants and other funds to support students.

1. Grade Reports All students listed on the Grade Report form are to receive an assigned grade. Grade reports are due in the Office of Student Services no later than 72 hours after the date of the scheduled final examination. Grade reports are forwarded from Student Services to the Registrar's Office within 24 hours of receipt.

2. Grade Changes Undergraduate grade changes on transcription or computation errors shall be reported directly to the Office of the University Registrar on the appropriate grade change form obtained in the Office of Student Services, signed by the instructor and the head of his or her academic unit, and then processed by Student Services. Graduate grade changes based on transcription or computation errors are submitted to the Graduate Dean within 12 months of the original grade assignment on the appropriate form (obtained and processed by Student Services). Any request for a grade change must be submitted by the instructor no later than one calendar year from the date on which the grade was reported.  Beyond this period, undergraduate grade changes will be considered only in exceptional circumstances and must be handled through the petition procedure of the student's college.  Requests for a graduate grade change submitted more than a year after the assignment of a grade must be accompanied by a justification.  These requests may be referred, at the Graduate Dean's discretion, to the Petitions and Appeals Committee of the Graduate Council for examination and recommendation to the full Graduate Council for its deposition.  Any other undergraduate or graduate grade change request resulting from enrollment discrepancies, medical withdrawals, or perceived administrative errors (changes to W, WF, AUDIT, CREDIT, S/U, or to I) has to be submitted on the appropriate forms with signatures and documentation to the dean of the student's college or graduate school for review through the petition procedure.  This does not apply to the routine makeup and extension of an I (incomplete) and posting of a permanent grade to replace the NR mark.

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Assignment of an "I" is permitted, when in the judgment of the faculty member, a student is unable to complete some portion of the assigned work due to extenuating circumstances. An Assignment of Incomplete Grade form obtained in Student Services must be completed by the faculty member and submitted with the Grade Report. If contingencies described on the Assignment of Incomplete Grade form have not been fulfilled within 12 months, the "I" is permanently changed to a grade of F.

"NR" is assigned by the Office of the Registrar only if the grade is not available at the proper time. It is a temporary grade on the transcript and must be replaced by a standard letter grade. If replacement does not occur before the last week of the semester subsequent to the one in which it was recorded, the grade of "F" will be assigned.

3. Enrollment Management   Enrollment management begins with inquiry of prospective students and ends with enrollment of graduates into the Alumni Association. Information from students' applications, e.g. major and emphasis area, part-time or full-time status, is aggregated to project a plan for completion of the academic program. Program of study data are used to plan program offerings and course enrollments in order to maximize faculty/student ratios and to capitalize on physical plant, electronic, and clinical assets of the College. The Enrollment Management System provides a means for coordinating non-academic requirements with the academic program demands so that students' progression through their courses can proceed in an orderly manner.

4. Student Data Management   Student data to support recruitment efforts, course scheduling, advisement, verification of compliance with academic and non-academic student standards, and requirements for grant and survey purposes is entered and maintained in the Office of Student Services. Requests for student data and data-based reports are directed to the Assistant Dean for Student Services, who works with faculty and staff to generate project relevant reports.

5. Survey/Reports All surveys related to the academic and student service programs of the College are directed to the attention of the Assistant Dean for Student Services who coordinates survey completion. Reports of College activities related to approval by the State Board of Labor, Licensure and Regulation Board of Nursing, the Commission on Higher Education, and the Southern Association of Schools and Colleges are coordinated by the Assistant Dean for Student Services, who also plays an active part in preparation for national accreditation.

B. Advisement
Professional staff in the Office of Student Services serve as academic advisors for undergraduate students.  The Assistant Dean for Student Services advises undergraduate students in the combined BSN/MSN plan. In this capacity advisors provide preregistration enrollment advice, serve as counselors to probationary and conditionally admitted students, monitor progress of undergraduates through the academic program, and complete documentation for graduation and registered nurse licensure eligibility. Faculty are assigned as mentors to upper division undergraduate students.

The Assistant Dean for Student Services serves as academic advisor for the  master's, certificate of graduate study, and ND students and monitors their progress throughout the students' programs.  Staff assist in completing documentation for graduation and certification eligibility.  Faculty are assigned to mentor students regarding professional and career issues.

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C. Student Recruitment
The Office of Student Services assists in implementing the College of Nursing Recruitment and Retention Plan by working collaboratively with faculty, administrators, principal investigators on training grants, and various units on campus. Student Services initiates and coordinates student recruitment and retention activities for the educational programs of the College. Student Services staff are involved in developing and maintaining recruitment literature and producing written materials on the degree programs of the College.

A major effort of the Office of Student Services is directed toward effective response to, and follow up on student inquiries about the programs of the College of Nursing. An inquiry database is maintained on prospective students.  Each inquiry to the College results in follow-up correspondence and individualized follow-up by programmatic emphases. Prospective student information sessions for undergraduate, masters, and certificate programs of study are offered through Student Services throughout the academic year.

The Office of  Student Services works collaboratively with the University Career Center to provide professional development opportunities for students.

D. Student Retention
Retention of talented students is the responsibility of all members of the College family. Several retention activities are sponsored by the Office of Student Services each year.  Upon selection into the degree programs, students are required to attend special orientations and are apprised of the College requirements for continuation.  Advisors are regularly available to respond to student needs for assistance and as sources of referral to other support units on campus.  Finally, The Office of Student Services staff are responsive to students experiencing extenuating circumstances and assist students with the processes that foster continuation in the nursing program.
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E. Student Support
The Office of Student Services implements a variety of programs designed to support students in their progress through the academic programs of the College. Undergraduate and graduate student handbooks are published annually and the student newsletter, "Carolina Nursing" is published by Student Services twice a year. Staff serve as a resource (for selected projects) to the Student Nurses Association, the African American Student Nurses' Network, Alpha Xi Chapter of Sigma Theta Tau, and the Alumni Association.  The College of Nursing convocations are planned through Student Services.

Student Services staff disseminate financial aid information and monitor the distribution of College generated resource information to students. Staff provide financial aid information and applications to students, serve as a liaison to the University Office of Student Financial Aid and Scholarships, organize student related data for financial award decision making, and manage disbursement from scholarship and traineeship funds.

F.  Faculty Committee Support
Committee support from the Office of Student Services includes:

1) assisting with identification of appropriate student representatives for faculty committees;
2) guiding students in preparing documents (requests, petitions, grievances) in accordance with College and University guidelines for submission and review by select faculty committees;
3) serving as student advocates in policy and procedure decisions when indicated;
4) providing student related information to committees for use in decision making;
5) providing staff support to the Student Affairs Committee such as agenda preparation, record maintenance, minute preparation, and initiation of follow-up action on committee decisions.

G. Classroom Assignments/Final Exam Schedule
Classrooms for regularly scheduled classes are arranged through the Office of  Student Services and are published in the Master Schedule and on the WEB for the academic semester. When faculty elect to hold a class meeting at other than regularly scheduled periods, access to classroom space is acquired through the Office of Student Services. Access to conference room space for class meetings is coordinated through the Office of the Dean. Access to Television Studio 7 on the 4th floor (room 409) is coordinated through Distance Education and Instructional Services via the Assistant Dean for Student Services.  Scheduling of dates, times, and rooms for final exams is coordinated by Student Services, confirmed with the Registrar’s Office, and then distributed to faculty.