NUMBER:   IT 2.06 (formerly DLIS 2.06)
SECTION:  Information Technology  

SUBJECT:  Telephone Equipment Repair               

DATE:     February 1, 1995
LATEST REVISION:  March 6, 2002
                  
Policy for:  All Campuses
Procedure for:    All Campuses
Authorized by:  William F. Hogue
Issued by:      Office of Information Technology

________________________________________________________________

I.   Policy

     The University provides limited telephone repair service for
     University-owned equipment and extensions assigned to
     residence halls.


II.  Procedure

     A.   When problems occur with University-owned equipment in
          academic or administrative areas, call
          University-Telephone Repair (7-8153).

     B.   When problems occur with dormitory room extensions,
          students should first check their privately owned sets
          in another jack in the residence hall.  If the problem
          seems to be in the line and not it the set, call
          University Telephone Repair (7-8153).  If AT&T,
          Southern Bell or a University system technician
          determines that the problem is in the set and not in
          the phone system, the owner of the set or the
          student(s) assigned to the room on the date of the call
          will be charged a minimum of $118.00 for each repair
          call.

     C.   Under no circumstances should employees or students
          call any telephone company or vendor such as Southern
          Bell or AT&T.
          1.   Such action is legally susceptible to charges from
               either company, especially  if the company is
               wrongly accused of the problem.

          2.   If USC should incur any such charge, it reserves
               the right to recoup all charges from the
               department responsible for the extension or the
               student(s) to which the extension is assigned on
               the date of the repair call.        

This page copyright © 1995-2002, The Board of Trustees of the University of South Carolina.
URL http://www.sc.edu/policies/it206.html