NUMBER:   IT 2.09 (formerly DLIS 2.09)
SECTION:  Information Technology    

SUBJECT:  Telephone Services Billing               

DATE:     February 1, 1995
LATEST REVISION:  March 6, 2002
                 
Policy for:  Columbia
Procedure for:    Columbia
Authorized by:  William F. Hogue
Issued by:      Office of Information Technology

________________________________________________________________

 I.    Policy

The University generates or processes billing through the Office
of Communications for telephone-related services. 


II.    Procedure

A.     Assignment

1.     Each department is assigned a departmental account number,
and each extension is assigned the account number of the
department using the extension. 

2.     For student extensions, one number is assigned to all
occupants of the dorm room. 


B.     Charges

1.     Information

  a.   USC Information 

  The University provides faculty, staff and student listings, 
  departmental listings and certain general information.
  Individuals  within the 777 or 544 exchange desiring USC
  information dial 0. Individuals  outside the 777 or 544
  exchange dial 777-7000. At present these requests  are free. 

  b.   Columbia Area Information 

  Individuals on the USC campus desiring information for the
  Columbia  area (not long distance) dial 9-411. A charge of
  50 cents is incurred with  each call and is paid by the
  requesting department or the student(s) to  whom the charged
  extension is assigned. Departments who request that  public
  telephones in hallways of their buildings allow local,
  Columbia-area dialing rather than campus-only dialing are
  responsible for all charges incurred through use of such
  telephones. 

  c.   Long Distance Information 

  Individuals on any USC campus* desiring long distance 
  information dial 9+1+(area code if outside S.C.)+555-1212. 
  Charges are as follows: 
  S.C. long distance information - 50 cents/call
  Outside S.C. long distance information - 75 cents/call
  Such charges are paid by the requesting department or the 
  student(s) to which the charged extension is assigned. 

2.     Long distance and telegram charges are the responsibility of
the department or student(s) to whom the billed extension is
assigned. 

3.     The following charges are costs processed to reimburse
Communications or to pay a supply company: 

  a.   service orders and related equipment costs;
            b.   miscellaneous telephone directories;
            c.   monthly service for non-appropriated departments and        
                 other special circumstances;
            d.   monthly service for miscellaneous circuits and 
                 service utilized by other departments;
            e.   damage to equipment;
            f.   rental of specialized equipment.




C.     Questions Concerning Bills

1.     Refer questions in writing to the Office of Communications. 

2.     Communications will provide directory listings for numbers
called at no charge. Make this request in writing; a copy of the
bill with notations of numbers or charges in question will
suffice. 

3.     Credit will be given only when the supplying company or
agency renders a credit. 



*Area campuses have certain policies and restrictions for placing
directory information calls. Consult appropriate personnel at
each area campus. 

This page copyright © 1995-2002, The Board of Trustees of the University of South Carolina.
URL http://www.sc.edu/policies/it209.html