NUMBER:   IT 2.12 (formerly DLIS 2.12)
SECTION:  Information Technology    

SUBJECT:  Telephone Work Requests -- Moves and Changes            
  
DATE:     February 1, 1995
LATEST REVISION:  March 6, 2002
                  
Policy for:  All Campuses
Procedure for:    All Campuses
Authorized by:  William F. Hogue
Issued by:      Office of Information Technology

________________________________________________________________

 I.    Policy
  The Office of Communications in Computer Services is responsible
  for modifying telephone services and equipment.  
  


II.    Procedure

        A.  Send requests by memo for adding, moving,
        disconnecting or other modifications to any type of
        telephone service and equipment to the Office of
        Communications.  
        

       B.   Lead Time

            1.   Submit requests for software changes at least two
            weeks before desired due date.  
  
            2.   Submit requests requiring physical relocation of
            equipment at least three to four full work weeks before
            desired due date.  
  
            3.   Submit complex requests such as departmental moves
            or the physical relocation of ten or more sets at least
            two months before desired due date.  Floor plans of new
            areas are required.  
  
            4.   Ambiguous or incomplete information in requests
            will create delays.  Consultation with Communications
            personnel is encouraged and readily available.  
            

       C.   A letter confirming receipt of each request, an
       estimate of charges and an approximate due date will be sent
       to the contact person named in the memo.  
       

       D.   Charges

            1.   The requesting department will be charged for all
            monetary expenses incurred by Communications in
            completing any request.  
  
            2.   The department using the service will pay any
            monthly charges from external vendors.  
  
            3.   Exceptions must be approved by the Vice President
            for Computing and Communications. 
            

       E.   Area Campuses

            1.   Process requests through the appropriate personnel
            at each campus.  
  
            2.   For modifications to equipment other than the
            System-85 telephone system, submit a memorandum stating
            the following:  

                    a.     department/Campus name and phone number;
       
                    b.     contact person; 
       
                    c.     thorough description of request; 
       
                    d.     desired date of completion.  
                    

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