The Columbia Campus has three widely distributed policies pertaining to student complaints. There is also a Student Ombudsman who is available to students to resolve complaints, and who plays a role in maintaining compliant policies.
- Academic Student Complaints
Student Affairs policy STAFF 6.30 outlines the steps to be taken to resolve complaints about a final grade in a course.
- Non-Academic Student Complaints
Student Affairs Policy STAFF 6.27 describes the steps to be taken to resolve student complaints other than grading issues.
- Students with Disabilities Policy
While policy STAFF 6.27 (described above) specifically addresses complaints by students with disabilities, policies and procedures are listed on the Student Disability Services website, which includes a general complaints and appeals policy. This policy states that the director of Student Disability Services will assist disabled students with the University grievance procedures.
Publishing Student Complaint Policies
All student complaint policies are available online at the Policies and Procedures website. The academic and non- academic student complaint policies are available in the Carolina Community student manual. The Complaints and Appeals policy for students with disabilities is available from a link on the Students with Disabilities homepage. Finally, contact information for the Student Ombudsman is available on the University Ombudsman homepage.
The South Carolina Commission on Higher Education has a Complaints page, although, it does not currently address public, non-proprietary education.
Students may also address complaints to the Southern Association of Colleges and Schools (PDF).
Notice Regarding Georgia Nonpublic Postsecondary Education Commission (NPEC) Student Complaint Process
Any person/student claiming damage or loss against the University of South Carolina (USC) Columbia may file a verified complaint with the Executive Director of NPEC after going through the USC Columbia Grievance process. The complaint must contain a detailed description of the claim, including dates, times, and full names of all involved. Verification means that the complaint must be signed by the student/person filing the complaint and notarized and state that the matters set forth in the complaint are true and correct.
The NPEC website and address are as follows:
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084
Notice Regarding Office of the Attorney General of the Maryland Higher Education Commission
Any person/student claiming damage or loss against the University of South Carolina (USC) Columbia may file a verified complaint with the Office of the Attorney General of the Maryland Higher Education Commission. Additional details regarding the student complaint process are available.
The address for filing student complaints with the Maryland Higher Education Commission is as follows:
Consumer Protection Division
Office of the Attorney General
200 Saint Paul Place
Baltimore, Maryland 21202
- Student Complaints – Academic
- Student Complaints – Nonacademic
- Student Complaints – Disabilities
- Southern Association of Colleges and Schools Complaints Process/Form
- South Carolina Commission on Higher Education Complaints Process
- USC Policy on Sexual Harassment
- Carolina Community
- Student Disability Services
- Policies and Procedures
- University Ombudsman
- Information on Sexual Harassment Policies
- Maryland Higher Education Commission Student Complaints Information