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FAQS: NETWORK/INTERNET ACCESS University Technology Services provides Internet access for all USC Campuses. All departments and residence halls on the Columbia Campus have Ethernet ports available to connect to the Internet and in some cases, the USC Network. Q. What does USC’s Network provide? How
do I get more information about it?  Q. How do I get my computer connected to the Internet from my residence hall? What if I have trouble? For all information on getting your computer connected to the Internet, including Ethernet card and patch cord requirements, refer to the Student IT web site. University Technology Services technicians will be available in the residence halls Move-In Weekend to help you get connected. To request in-house assistance after Move-In Weekend, contact the Computer Services Help Desk online at http://helpdesk.uts.sc.edu or by calling 777-1800. Q. Do I need special equipment to get connected in the residence halls? The Student IT web site outlines all required equipment. Q. What are USC's policies regarding computer use? To view USC’s Student Guidelines for Responsible Computing, go to http://www.uts.sc.edu/Policies/Responsible.shtml. Go to http://www.sc.edu/dmca.html to view to Guidelines for Use of Copyrighted Material. Q. What is an Ethernet Card? An Ethernet card is a hardware device necessary to connect computers to a Local Area Network (LAN), the kind of network used at USC. This device provides the physical connection to the patch cord (yellow cable) going to your data jack. Q. How do I know if I have an Ethernet Card? Some computers are sold with Ethernet Cards preinstalled. (Note: They are standard on all Macs made after 1996.) They are often confused with modems. If your computer has an Ethernet card, there will be one large modular jack on the back of your computers CPU to connect a patch cord. If your computer has a modem, there will be 2 small modular jacks to connect a phone cable. Q. Which Ethernet Card should I get and where can I get one? You can purchase and Ethernet card anywhere that sells computer equipment. Please see the Student IT website for card specifications. Q. What is an IP Address? An Internet Protocol (IP) address is a unique number used to identify every computer on the Internet. All USC IP addresses begin 172.16.###.###. You must have one of these to be able to connect to the network. Q. What is DHCP? Dynamic Host Configuration Protocol (DHCP) automates the configuration of computers that use TCP/IP, a necessary software component to accessing the Internet. USC uses DHCP to automatically and dynamically assign IP addresses to all computers on campus. Q. How do I assign a static IP address to my computer? USC uses DHCP to assign IP addresses. The configuration of static IP addresses is not allowed. Q. How do I install TCP/IP? Macs: TCP/IP will be installed on all Macs by default. TCP/IP for WinXP Professional is available at the Student IT site. TCP/IP for Win9x/ME Click on the Start menu, choose Settings, and choose Control Panels. Double-click on the Network Control Panel. Click Add and double click Protocol. Under manufacturers, click Microsoft and then under protocols, TCP/IP and click OK. If you have more than one adapter (a Dial-up adapter for example), each adapter will have its own copy of TCP/IP, this is done automatically. Windows 98 patch for TCP/IP Often under Windows98 the TCP/IP protocol (a software component necessary to access the internet) is given an invalid number by Windows98 (generally beginning with 169). To correct this bug place a Help Ticket at http://helpdesk.uts.sc.edu or call 777-1800 for assistance. Please be advised that the University in no way claims responsibility for any damage that may be done to your computer by installing this fix. TCP/IP for WinNT Click on Start, choose Settings, and choose Control Panels. Double-click on the Network Control Panel. Click on the Protocol Tab. Click Add. Choose TCP/IP Protocol. You will be in the setup screen, be sure that Obtain an IP address automatically is checked. Click OK. TCP/IP for Win2000 Click Start, point to Settings, and then click Network and Dial-Up Connections. Right-click the Local Area Connection, and then click Properties. The connection is a local area connection, under Components checked are used by this connection, click Internet Protocol (TCP/IP), and then click Properties. You want IP settings to be assigned automatically, click Obtain an IP address automatically, and then click OK. Q. My data jack doesn't appear to be working. What do I do? Check the physical connection. Is your patch cord perhaps connected to the phone jack rather than the data jack (these may be labeled, but try your phone in both and when you get a dial tone, use the other jack for your computer connection). If you are still having problems, contact the Help Desk online at http://helpdesk.uts.sc.edu or by calling 777-1800. Q. Can I use AOL to access the Internet from my residence hall room? Yes. You can go into the set-up info and set it to connect via a LAN instead of a modem. Q. I have had AOL (or another ISP's software) installed on my system. Will this conflict with using the University's Internet service provided in the residence halls? For most systems, there should be no conflicts; however, you will not use a modem to connect to the Internet for your residence hall room. (See “Can I use AOL to access the Internet from my residence hall room?”) If you do have problems connecting to the network, you should contact the University Technology Services Help Desk at http://helpdesk.uts.sc.edu or by calling 777-1800. Q. What is a USC Network Username? USC assigns all faculty, staff and students a unique alphanumeric ID consisting of eight characters or less and based on their first and last names. This “username” is used to authenticate individuals on University-wide systems (e.g., GEM, Blackboard). Note: Some departments and computing resources use separate and unrelated usernames for authentication. In such cases you may need to contact the administrator of said resource to find out your username for that system. Q. Do I have a USC Network Username? If you are faculty or staff at USC your USC Network Username should be listed on VIP (see “What is MY USC Network Username?”). If you are a student and have registered for at least one course at USC your USC Network Username should be listed at VIP as well (see “What is MY USC Network Username?”). Note: There is a brief delay of a few days between when a student signs up for a course, and when the USC Network Username is assigned. Also your USC Network Username may be deleted if you have not been enrolled for a period of greater than a year. Q. What is MY USC Network Username? You can find out your USC Network Username by logging into https://vip.sc.edu and selecting the Technology link. Then select SHOW ME NETWORK USERNAME. If you have not done so before, you need to set a password. Password restrictions: 5-14 characters; any letter, number, and the $ character may be used; case doesn't matter. NOTE: If you are a student have not enrolled in a course yet, you do not have a USC Network Username. (See “Do I have a USC Network Username?”). Q. Can I change my USC Network Username? Yes, under certain circumstances. Your Network username is assigned to you and can only be changed when your legal name has changed, your generated username is offensive or you are assigned a non-descriptive, old-style mainframe username. Q. Where do I go for all information on connecting my Macintosh to the USC Network using an Ethernet connection? You can get information on connecting your Mac at the Student IT web site http://www.sc.edu/studentIT/connected.shtml Q. Where do I go for information on whether my Macintosh meets the USC System Requirements? You can get information on Mac system requirements at the Student IT web site http://www.sc.edu/studentIT/systemreqs.shtml
Q. Where do I go for step-by-step instructions on how to connect my Macintosh to the USC Network using an Ethernet Connection? You can get step-by-step instructions on how to connect your Mac at the Student IT web site http://www.sc.edu/studentIT/getconnectedmac.shtml Q. Where do I go for all information on connecting my PC to the USC Network using an Ethernet Connection? You can get information on connecting your PC at the Student IT web site http://www.sc.edu/studentIT/connected.shtml Q. Where do I go for information on whether my PC meets the USC System Requirements? You can get information on PC system requirements at the Student IT web site http://www.sc.edu/studentIT/systemreqs.shtml Q. Where do I go for step-by-step instructions on how to connect my PC to the USC Network using an Ethernet Connection? You can get step-by-step instructions on how to connect your PC at the Student IT web site http://www.sc.edu/studentIT/getconnectedpc.shtml Q. Where do I go for all information on using a wireless connection for Internet Access? Wireless information is available at http://uts.sc.edu/wireless |
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