Student Email

Frequently Asked Questions

What is the student email system?

The student email system is Microsoft Office 365 for education. The university uses the online email and calendar portion of Office 365. The other features of Office 365 are not used at this time.

What is Office 365 for education?

Office 365 for education is an online tool hosted by Microsoft. The university contracts with Microsoft to provide email to students.

What are the features of Office 365?

Students have access to email, calendar, and contacts with Office 365. The email includes 25GB of storage space and spam and malware protection. Other features of Office 365 are not available at this time.

What is the URL for student email?

The URLs for Office 365, the student email system, are as follows:

Aiken - http://outlook.com/email.usca.edu
Beaufort - http://outlook.com/email.uscb.edu
Columbia and 2-Year Campuses - http://outlook.com/email.sc.edu
Upstate - http://email.uscupstate.edu

What is my email address and password?

Your student email address is your Network Username followed by the email domain that corresponds with your campus. Your password is the same one you use with your Network Username to log in to Blackboard. The campus email domains are:
Aiken – @email.usca.edu (see below)
Beaufort – @email.uscb.edu (see below)
Columbia and 2-Year Campuses –  @email.sc.edu
Upstate – @email.uscupstate.edu

USC Beaufort Students: Please note that your login is username@email.uscb.edu. This address will be shown in the ‘from’ field when you send email. You can receive email from both username@email.uscb.edu and username@email.sc.edu.

USC Aiken Students: Please note that your login is username@email.usca.edu. This address will be shown in the ‘from’ field when you send email. You can receive email from both username@email.usca.edu and username@email.sc.edu.

What is an organizational account?

Microsoft uses the term “organizational account” when referring to your USC email account.

How do I log in to email for the first time?

Please refer to the instructions by clicking here.

How do I change my email password?

To change your email password, you will need to change your Network Username password at my.sc.edu. The password will be changed for all systems that use the Network Username, including Blackboard and the wired and wireless networks.

For information on your Network Username password, go here.
To change your password in my.sc.edu, go to https://my.sc.edu/apps/username/index.

I am locked out of my email account. What should I do?

You should reset your Network Username password in my.sc.edu at https://my.sc.edu/apps/username/index.

I cannot log in to student email. What should I do?

Please do the following:
  • Reset your Network Username password in my.sc.edu at https://my.sc.edu/apps/username/index. Wait a few minutes and try to log in again.
  • Make sure you are logging in with your entire email address--e.g. username@email.sc.edu--not just your Network Username.
  • Close your browser, then reopen it and try again. If you have a Hotmail email account or other Microsoft service (e.g. Xbox Live), you may still be logged in to that account. Closing your browser and reopening it may correct the problem.
  • If you are still having problems, please contact the UTS Service Desk.

What are the size limits on my student email account?

  • Email and calendar size maximum - the maximum size limit of your mailbox and calendar is 25GB.
  • Attachment maximum- the maximum size of an attachment is 25MB.
  • Email recipient maximum - the maximum number of recipients on an email is 500. This includes the total number of people in the To, CC, and BCC fields.
  • Daily recipients maximum - the maximum number of people you can email in one day is 10,000.
  • Messages per minute maximum - the maximum number of messages you can send per minute is 30.

What happens to my email account when I graduate or if I leave USC?

Your account will be disabled one year after you have taken your last class at USC if you are an undergraduate student. If you are a graduate student, the account will be disabled two years after you have taken your last class.

Where can I get help with email?

For assistance with Office 365, contact the UTS Service Desk.
Columbia, SC 29208 803-777-1800
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