• Please contact the UTS Help Desk with any questions or problems about your live@edu student email account.

    M-F 8am – 6pm
    (803) 777-1800
    service@sc.edu 1244 Blossom Street
    Columbia, SC 29208

Frequently Asked Questions

Login and Password | Account Information | USC Student Email | Email Setup | Spam Management | Mobile Phones | Live@edu Features | Privacy in Outlook Live@edu

Login and Password

How do I log in for the first time to Outlook Live@edu?

Please refer to the instructions by clicking here

What is my USC User ID/Password?

Your USC User ID is your USC network username. The password is the same password  you use with this network username. If you have forgotten either of these or need to reset your password, follow these instructions:
  1. Login to VIP (https://vip.sc.edu)
    (Forget your PIN ? Students should contact the Registrar's Office; faculty/staff should contact your departmental Human Resources representative)
  2. Select the "Technology" Link
  3. Select "Show Me Network Username"
  4. Your USC Network Username will be displayed and you will be prompted to choose a password. You will be asked to type it twice for verification. Your password must be a "strong" password.  Rules on legal passwords will be displayed.
  5. Click on the "SET PASSWORD" button to set your password to the value you have specified.

PLEASE NOTE that setting your password through VIP will change your password for all participating systems, including access to many departmental networks and labs on campus, as well as the Blackboard system.
If you are locked out of Outlook Live@edu because of multiple attempts to login with an incorrect password (this is a security feature), just log back into VIP and reset your password.

ATTENTION GRADUATING STUDENTS:

What is a strong password?

Your password must be at least 8 characters in length, not include any part of your name or username, and contain at least 3 of the following:

  • Digits
  • Special Characters
  • Upper Case Letters
  • Lower Case Letters

The best passwords are derivations of phrases rather than simply words.  For example, pick a phrase that is easy for you to remember, use the first letter or more of each word of the phrase, and then modify those to use numbers and special characters as well.  For example, suppose your phrase is  "Is it Friday yet?" you could create a password such as !z!tFr1y@?  (Please do not use this example as your password.)

How often do I have to change my password?

You will be required to change your password at least every 6 months.
Important note: Anytime a user resets his/her password Microsoft sends an email to the account. The time stamp used inside the email sent is Pacific Time, while the time stamp of the email itself is Eastern Time.

If I reset my password directly on Outlook Live@edu, will my password be reset for all other applications?

No, if you reset your password directly on the Outlook Live@edu site, then that password will be only for Outlook Live@edu. If you reset your password at VIP, it will reset your password for Outlook Live@edu and other University applications.

I can’t login to Outlook Live@edu; what should I try?

Please check the following.
  • Reset your password at VIP. Wait a few minutes then log back into Outlook Live@edu .
  • Make sure you are logging in with your email address username@email.sc.edu, not just username.
  • Try completely closing your browser. Open a new browser session and log back into Outlook Live@edu. If you have a Hotmail or other service linked with Microsoft, your browser may still be logged into that account. A new browser session should correct this issue.
  • If you are still having problems, please contact the University Technology Services Service Desk at 777-1800 or servicedesk@sc.edu .

Account Information

How do I change the name displayed for my account?

The Outlook Live@edu address book displays your name exactly as it appears in the USC student system.  If you prefer that the address book display your middle name or a nickname, please go to VIP update your directory data, found under the Personal functions menu.  Once you’ve logged into VIP, the steps are as follows:

  • Select Personal from the left-hand menu.
  • Select Online Directory Data and Alias.
  • Select Update Form.
  • In the box labeled ‘Preferred Name,’ enter the name you wish to display rather than your first name in the address book.  Do not include your last name.
  • Select Update.

Please note that this update does not take effect immediately.  The updates for address book data are run each night; the Exchange global address book should display your preferred name by the next day.

What is my Outlook Live@edu address?

Your Outlook Live@edu address will be: username@email.sc.edu

Where 'username' is your USC Network username

NOTE: If you are a student at USC Beaufort, the address username@uscb.edu is also associated with your Outlook Live@edu account . When you send email from your Outlook Live@edu account, the ‘from’ email address will indicate username@email.uscb.edu .

What are the limits on my Outlook Live@edu account?

Your Outlook Live@edu mailbox is limited to 10 GB; once you have used 9 GB, you will begin receiving warnings that your mailbox is reaching capacity.  The Skydrive is limited to 25 GB.
Outlook Live@edu email does limit the total number of recipients that you can mail in one day to 250 recipients per day and the total number of messages that can be sent per minute to 30 messages per minute. 

Please click here for more information regarding the limits on your Outlook Live@edu account.

Where can I find help for Outlook Live@edu?

Microsoft provides help and instructions at http://help.outlook.com.

If you experience any problems with your Outlook Live@edu account, you may place a support ticket directly with Microsoft at http://support.live.com or contact the University Technology Services Service Desk at 777-1800 or servicedesk@sc.edu .

Must I provide my year of birth to access the optional features such as the SkyDrive or the social network?

Microsoft requires the year of birth to access the optional features as they have implemented controls to prevent underage users from accessing certain features without parental consent. If you have provided an incorrect year of birth that implies that you are not an adult, you will have to verify your status as an adult. This verification process will require that you provide a credential, such as a credit card, to confirm that you are indeed an adult.

I’m trying to send an email and get an error message that I have too many recipients?

You are only allowed 250 email recipients to whom you can send messages each day, and only 100 recipients per message.  If you are emailing a group of recipients on a regular basis, please create a distribution list for that group.  By using a distribution list, that list counts as only a single recipient.

For more information regarding the limits on your Outlook Live@edu email please click here.

I’m trying to send an email and get an error message that I can no longer send?

There is a daily limit of 250 total recipients to whom you can email.  If you have not already emailed 250 recipients, then it is possible that someone else has obtained your username and password and is using your account to spam others.  Perhaps you responded to a phishing email recently.  Please change your password via VIP to ensure that no one else can use your account in the future.  Unfortunately, you may have to wait until tomorrow to send your email message.

For more information regarding the limits on your Outlook Live@edu email please click here

USC Student Email

What is the USC Student E-mail System?

Live@edu is the USC student email system. Outlook Live@edu is hosted by Microsoft and includes optional features, such as a 25 GB SkyDrive, Office Live, and a social network. Please note that the optional features are not supported by University Technology Services.

NOTICE: Most University offices, including the Columbia Campus Registrar's Office, use your USC email address for official University correspondence. You should check your USC email account frequently for University-related email.

Please use Live@edu Responsibly! Refer to the University's official Student Guidelines for Responsible Computing and comply with these guidelines at all times.

What happens to my Outlook Live@edu account when I graduate?

Your account will be disabled one year after your last class taken, two years if you are a graduate student.

What happens to my Outlook Live@edu account if I stop taking classes for a year or so?

Your account is automatically disabled one year after your last class taken, two years if you are a graduate student.

Why do USCB students have a different address?

To support campus branding initiatives, students enrolled at USC Beaufort have an additional address associated with their Live@edu account. USCB students will be able to receive messages addressed to either username@email.sc.edu or username@email.uscb.edu . When USCB students send email, the FROM address will be username@email.uscb.edu . Please note that USC Aiken and USC Upstate provide their own email systems for students.

Will faculty and staff email move to Live@edu as well?

There are no current plans to move faculty and staff email to a hosted service such as Live@edu as these services do not yet have the feature set necessary to facilitate the business of a large research university. This option will be reviewed in the future as services such as Live@edu continue to mature. There are plans to upgrade the on-premise Exchange system for faculty and staff to Exchange 2010.

Will student addresses still be available in the address book for the faculty and staff email system?

The current student addresses will remain in the Exchange global address book through Spring; the project team is still investigating how to ‘import’ addresses from Outlook Live@edu to provide the faculty and staff access to student email addresses from Exchange.

I can’t change my sc.edu alias.

With the change to Outlook Live@edu, students are no longer provided the option to set an sc.edu alias; however, your current alias will continue to work.  If your @sc.edu alias is set for your username@mailbox.sc.edu account, then it will automatically be converted to username@email.sc.edu .

Email Setup

How do I forward my Outlook Live@edu email to another email account?

Click here for step-by-step instructions and screen shots from UTS.

How do I configure Entourage for Outlook Live @edu?

Please refer to the instructions from Microsoft by clicking here.

How do I configure Outlook 2007 as a secure IMAP client for Outlook Live@edu?

Please refer to the instructions from Microsoft by clicking here

How do I configure Thunderbird for Live@edu?

Please refer to the instructions from Microsoft by clicking here

How do I configure Outlook Express for Outlook Live@edu?

Please refer to the instructions from Microsoft by clicking here

How do I configure Windows Mail for Outlook Live@edu?

Please click here for instructions provided by Microsoft.

How do I configure MacMail for Outlook Live@edu?

Please refer to the instructions from Microsoft by clicking here

How do I configure Outlook as a native client for Outlook Live@edu?

Please click here for instructions provided by Microsoft.

Spam Management

Can I turn off spam management?

The spam messages that are evaluated at the gateway to have a spam confidence level (SCL) of 7 or more are automatically deleted at the gateway and not delivered to your Inbox. You can ensure that all remaining messages are delivered to your inbox by disabling Junk Box handling for your account.

To configure your spam management options, login to your email at http://www.sc.edu/studentemail , select the options link at the upper right-hand corner of the page, then select ‘Junk E-Mail’ from the menu in the left-hand column.

How can I stop spam messages from collecting in my Inbox?

Outlook Live@edu offers you several approaches to prevent spam messages from collecting in your inbox:

  • By default, your Outlook Live@edu mailbox already has junk email filtering enabled.  Any email that is evaluated with a spam confidence level (SCL) of 4 to 6 will be delivered directly to your Junk Box.
  • You can block specific senders by including their email address in your Blocked Senders list.  You may block entire groups of senders by specifying a particular email domain.
  • You can maintain a list of Safe Senders; you may specify individual email addresses or entire domains.  You may opt to include all your contacts as Safe Senders.  You also have the option of receiving email only from those on your Safe Senders list.

To configure your spam management options, login to your Outlook Live@edu account, select the options link at the upper right-hand corner of the page, then select ‘Junk E-Mail’ from the menu in the left-hand column.
Please click here for more information regarding spam management with Outlook Live@edu.

Mobile Phones

How do I set up IMAP email on a BlackBerry?

Click here for the BlackBerry Curve.

Click here for the BlackBerry Pearl.

Click here for the BlackBerry Storm

How do I receive text alerts from my calendar on my mobile phone?

Please refer to the instructions by clicking here.

How do I setup my Exchange ActiveSync for Outlook Live in Windows Mobile?

Click here for instructions provided by Microsoft.

How do I configure my iPhone to sync to Outlook Live@edu?

Click here for instructions provided by Microsoft.

Live@edu Features

What internet browsers work with Outlook Live@edu?

USC has tested Outlive Live@edu with Internet Explorer 7, 8, Safari, and Firefox. Please click here for information on which specific features may not be available with non-IE browsers.

Please note:  Please enable pop-ups on your browser to use the full features set of the Outlook web application.  If you prefer not to allow pop-ups, you may use the light version of the Outlook web application.  Please click here for more information.

Where can I find out more on Windows Live SkyDrive?

Click here for more information about Windows Live SkyDrive.

Where can I find out more on on Windows Live Photos?

Click here for more information about Windows Live Photos.

What type of file attachments are allowed?

.rpmsg., xlsx., xlsm, .xlsb, .tiff, .pptx,.pptm, .ppsx, .ppsm, .docx, .docm, .zip, .xls, .wmv, .wma, .wav, .vsd, .txt, .tif, .rtf, .pub, .ppt, .png ,.pdf, .one, .mp3, .jpg, .gif, .doc, .bmp, .avi, image/jpeg, image/png, image/gif, image/bmp

Privacy in Outlook Live@edu

I’m concerned with privacy; what steps can I take to ensure my privacy?

Student Address Book:
Your name and email address will be displayed in the Outlook Live@edu address book that is available to all USC students unless you’ve requested that your directory information be private with the USC Registrar.  If you do not want your name and email address to be displayed, please refer to   http://registrar.sc.edu .

The optional Live@edu SkyDrive:
To utilize any of the optional Live@edu features available with your email account, you will have to provide the year of your birth. 
Documents stored in the ‘My Documents’ folder of your SkyDrive are not shared; any documents stored in the public folder can be accessed by anyone who knows your email address.  You should set the permissions on your SkyDrive folders to reflect the level of privacy you desire before you store documents on your SkyDrive.

The Social Network:
Anyone who knows your email address can invite you to their network and can view any information that you’ve stored in public folders or configured with permissions set to ‘public.’  Anyone within your network can view any information that you’ve included with permissions set to ‘my network.’

Please note that once you enter a name for your profile, the default settings are such that your name will be publicly searchable.  If you do not plan to participate in the social network, do not enter a name for your profile.

You may want to configure the permissions on the various features of the social network to protect your privacy.  Please note that the default permissions for several of the features are set for public viewing.

  1. To access these portions, login to your Live@edu account and click on Profile.
  2. Once your profile loads, click on Permissions.  This will list various permissions for your account.
  3. The permissions for your social profile are located all under the Profile details (which include Name, Contact Info, Profile Picture, About You, Your Network, Personal Message, Social, Favorite Things, Work Info, and Education Information).
  4. You will have to change the privacy setting on each portion.  For an example if you wanted to change the privacy level on About You, click on Permission located next you About You.  This will ask you which privacy level you want to have on the About You Section.

    Everyone (Public):  This level of privacy is wide open.  Selecting this option will allow the particular portion of your social profile to be viewable by everyone, regardless if you have accepted them as friends or not.

    My Network:  This level of privacy is for friends only.  Selecting this option will allow only your approved friends to view this information on your social profile.

    My Extended Network:  This level of privacy is for friends of friends.  Selecting this option will allow one of your approved friends friend to view your profile.  An example is if Joe and you are friends but Joe’s friend Chris wants to view this portion of your profile, Chris can.
  5. After selecting which level of privacy you want for that portion, click Save. 

Why do I have to enter my year of birth to use Live@edu features?

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