Frequently Asked QuestionsLogin and Password | Account Information | USC Student Email | Email Setup | Spam Management | Mobile Phones | Live@edu Features | Privacy in Outlook Live@edu
How do I log in for the first time to Outlook Live@edu?
What is my USC User ID/Password?
- Login to VIP (https://vip.sc.edu)
(Forget your PIN ? Students should contact the Registrar's Office; faculty/staff should contact your departmental Human Resources representative)
- Select the "Technology" Link
- Select "Show Me Network Username"
- Your USC Network Username will be displayed and you will be prompted to choose a password. You will be asked to type it twice for verification. Your password must be a "strong" password. Rules on legal passwords will be displayed.
- Click on the "SET PASSWORD" button to set your password to the value you have specified.
PLEASE NOTE that setting your password through VIP will change your password for all participating systems, including access to many departmental networks and labs on campus, as well as the Blackboard system.
If you are locked out of Outlook Live@edu because of multiple attempts to login with an incorrect password (this is a security feature), just log back into VIP and reset your password.
ATTENTION GRADUATING STUDENTS:
What is a strong password?
- Special Characters
- Upper Case Letters
- Lower Case Letters
The best passwords are derivations of phrases rather than simply words. For example, pick a phrase that is easy for you to remember, use the first letter or more of each word of the phrase, and then modify those to use numbers and special characters as well. For example, suppose your phrase is "Is it Friday yet?" you could create a password such as !z!tFr1y@? (Please do not use this example as your password.)
How often do I have to change my password?
Important note: Anytime a user resets his/her password Microsoft sends an email to the account. The time stamp used inside the email sent is Pacific Time, while the time stamp of the email itself is Eastern Time.
If I reset my password directly on Outlook Live@edu, will my password be reset for all other applications?
I can’t login to Outlook Live@edu; what should I try?
- Reset your password at VIP. Wait a few minutes then log back into Outlook Live@edu .
- Make sure you are logging in with your email address firstname.lastname@example.org, not just username.
- Try completely closing your browser. Open a new browser session and log back into Outlook Live@edu. If you have a Hotmail or other service linked with Microsoft, your browser may still be logged into that account. A new browser session should correct this issue.
- If you are still having problems, please contact the University Technology Services Service Desk at 777-1800 or email@example.com .
How do I change the name displayed for my account?
- Select Personal from the left-hand menu.
- Select Online Directory Data and Alias.
- Select Update Form.
- In the box labeled ‘Preferred Name,’ enter the name you wish to display rather than your first name in the address book. Do not include your last name.
- Select Update.
Please note that this update does not take effect immediately. The updates for address book data are run each night; the Exchange global address book should display your preferred name by the next day.
What is my Outlook Live@edu address?
Where 'username' is your USC Network username
NOTE: If you are a student at USC Beaufort, the address firstname.lastname@example.org is also associated with your Outlook Live@edu account . When you send email from your Outlook Live@edu account, the ‘from’ email address will indicate email@example.com .
What are the limits on my Outlook Live@edu account?
Outlook Live@edu email does limit the total number of recipients that you can mail in one day to 250 recipients per day and the total number of messages that can be sent per minute to 30 messages per minute.
Please click here for more information regarding the limits on your Outlook Live@edu account.
Where can I find help for Outlook Live@edu?
If you experience any problems with your Outlook Live@edu account, you may place a support ticket directly with Microsoft at http://support.live.com or contact the University Technology Services Service Desk at 777-1800 or firstname.lastname@example.org .
Must I provide my year of birth to access the optional features such as the SkyDrive or the social network?
I’m trying to send an email and get an error message that I have too many recipients?
For more information regarding the limits on your Outlook Live@edu email please click here.
I’m trying to send an email and get an error message that I can no longer send?
For more information regarding the limits on your Outlook Live@edu email please click here
What is the USC Student E-mail System?
NOTICE: Most University offices, including the Columbia Campus Registrar's Office, use your USC email address for official University correspondence. You should check your USC email account frequently for University-related email.
Please use Live@edu Responsibly! Refer to the University's official Student Guidelines for Responsible Computing and comply with these guidelines at all times.
What happens to my Outlook Live@edu account when I graduate?
What happens to my Outlook Live@edu account if I stop taking classes for a year or so?
Why do USCB students have a different address?
Will faculty and staff email move to Live@edu as well?
Will student addresses still be available in the address book for the faculty and staff email system?
I can’t change my sc.edu alias.
How do I forward my Outlook Live@edu email to another email account?
How do I configure Entourage for Outlook Live @edu?
How do I configure Outlook 2007 as a secure IMAP client for Outlook Live@edu?
How do I configure Thunderbird for Live@edu?
How do I configure Outlook Express for Outlook Live@edu?
How do I configure Windows Mail for Outlook Live@edu?
How do I configure MacMail for Outlook Live@edu?
How do I configure Outlook as a native client for Outlook Live@edu?
Can I turn off spam management?
To configure your spam management options, login to your email at http://www.sc.edu/studentemail , select the options link at the upper right-hand corner of the page, then select ‘Junk E-Mail’ from the menu in the left-hand column.
How can I stop spam messages from collecting in my Inbox?
- By default, your Outlook Live@edu mailbox already has junk email filtering enabled. Any email that is evaluated with a spam confidence level (SCL) of 4 to 6 will be delivered directly to your Junk Box.
- You can block specific senders by including their email address in your Blocked Senders list. You may block entire groups of senders by specifying a particular email domain.
- You can maintain a list of Safe Senders; you may specify individual email addresses or entire domains. You may opt to include all your contacts as Safe Senders. You also have the option of receiving email only from those on your Safe Senders list.
To configure your spam management options, login to your Outlook Live@edu account, select the options link at the upper right-hand corner of the page, then select ‘Junk E-Mail’ from the menu in the left-hand column.
Please click here for more information regarding spam management with Outlook Live@edu.
How do I set up IMAP email on a BlackBerry?
Click here for the BlackBerry Pearl.
Click here for the BlackBerry Storm
How do I receive text alerts from my calendar on my mobile phone?
How do I setup my Exchange ActiveSync for Outlook Live in Windows Mobile?
How do I configure my iPhone to sync to Outlook Live@edu?
What internet browsers work with Outlook Live@edu?
Please note: Please enable pop-ups on your browser to use the full features set of the Outlook web application. If you prefer not to allow pop-ups, you may use the light version of the Outlook web application. Please click here for more information.
Where can I find out more on Windows Live SkyDrive?
Where can I find out more on on Windows Live Photos?
What type of file attachments are allowed?
I’m concerned with privacy; what steps can I take to ensure my privacy?
Your name and email address will be displayed in the Outlook Live@edu address book that is available to all USC students unless you’ve requested that your directory information be private with the USC Registrar. If you do not want your name and email address to be displayed, please refer to http://registrar.sc.edu .
The optional Live@edu SkyDrive:
To utilize any of the optional Live@edu features available with your email account, you will have to provide the year of your birth.
Documents stored in the ‘My Documents’ folder of your SkyDrive are not shared; any documents stored in the public folder can be accessed by anyone who knows your email address. You should set the permissions on your SkyDrive folders to reflect the level of privacy you desire before you store documents on your SkyDrive.
The Social Network:
Anyone who knows your email address can invite you to their network and can view any information that you’ve stored in public folders or configured with permissions set to ‘public.’ Anyone within your network can view any information that you’ve included with permissions set to ‘my network.’
Please note that once you enter a name for your profile, the default settings are such that your name will be publicly searchable. If you do not plan to participate in the social network, do not enter a name for your profile.
You may want to configure the permissions on the various features of the social network to protect your privacy. Please note that the default permissions for several of the features are set for public viewing.
- To access these portions, login to your Live@edu account and click on Profile.
- Once your profile loads, click on Permissions. This will list various permissions for your account.
- The permissions for your social profile are located all under the Profile details (which include Name, Contact Info, Profile Picture, About You, Your Network, Personal Message, Social, Favorite Things, Work Info, and Education Information).
- You will have to change the privacy setting on each portion. For an example if you wanted to change the privacy level on About You, click on Permission located next you About You. This will ask you which privacy level you want to have on the About You Section.
Everyone (Public): This level of privacy is wide open. Selecting this option will allow the particular portion of your social profile to be viewable by everyone, regardless if you have accepted them as friends or not.
My Network: This level of privacy is for friends only. Selecting this option will allow only your approved friends to view this information on your social profile.
My Extended Network: This level of privacy is for friends of friends. Selecting this option will allow one of your approved friends friend to view your profile. An example is if Joe and you are friends but Joe’s friend Chris wants to view this portion of your profile, Chris can.
- After selecting which level of privacy you want for that portion, click Save.
Why do I have to enter my year of birth to use Live@edu features?