As part of our ongoing efforts to improve Service Delivery and Support, we would like to announce a new release, effective 5 P.M. March 1, 2018. Here are the details:
- Bug fixes for the shopping cart on our Self-Service Portal when ordering services.
- KB Article versioning will be enabled for technicians. You can now submit changes to articles for review while customers and technicians use the existing version. This will also allow the Knowledge Management team to have technicians update draft articles more seamlessly within ServiceNow.
- Starting March 3rd, you may notice the Time Worked field on some records such as Incidents and Catalog Tasks. Please stay tuned for more information around processes with Time Worked in the weeks ahead. High-level information regarding Time Worked can be found in our January 31 Service Delivery and Support Program Update.
- Updated processes available in our Division of IT Process and Procedure Knowledge Base. IT Project Management templates and ServiceNow Catalog Request Requirement templates have been added for this release.
We appreciate your ongoing participation as we continue to enhance ServiceNow. If you have any feedback, questions, or concerns, please let us know.
Thank you,
Service Delivery and Support