As part of our ongoing efforts to improve Service Delivery and Support, we would like to announce a new release, effective 5 P.M. March 22, 2018. Here are the details:
- When viewing tickets, you will be notified if any other related records have attachments (e.g. REQ, RITM, SCTASK). You can locate these attachments at the bottom of your current ticket, or by visiting the related record. More information is available in our Knowledge Base (technician login required).
- We will be making additional enhancements to the Time Sheets module in ServiceNow. You may notice the Time Worked field on some records such as Incidents and Catalog Tasks. The Service Delivery and Support team has begun scheduling training for this new feature, which will continue into April.
We appreciate your ongoing participation as we continue to enhance ServiceNow. If you have any feedback, questions, or concerns, please let us know.
Thank you,
Service Delivery and Support