Upcoming Service Delivery and Support Trainings:

We are scheduling several training sessions over the next few weeks that cover ServiceNow reporting basics and Project Portfolio Suite. The current schedule is below:

Reporting 101 in ServiceNow:

• November 14, 2018 - 12:00 PM-12:30 PM, 1244 Blossom St. Room 320
• November 15, 2018 - 12:00 PM-12:30 PM, 1244 Blossom St. Room 320

Project Portfolio Suite & Ticket Types:

• November 26, 2018 - 1:30 PM-3:00 PM, 1244 Blossom St. Room 320
• November 27, 2018 - 10:30 AM-12:00 PM, 1244 Blossom St. Room 320
• November 29, 2018 - 2:00 PM-3:30 PM, 1244 Blossom St. Room 320
• December 3, 2018 - 1:30 PM-3:00 PM, 1244 Blossom St. Room 304
• December 5, 2018 - 1:30 PM-3:00 PM, 1244 Blossom St. Room 304
• December 10, 2018 - 2:00 PM-3:30 PM, 1244 Blossom St. Room 320
• December 11, 2018 - 10:30 AM-12:00 PM, 1244 Blossom St. Room 320

 

NEW! Managed Documents in ServiceNow

The Service Delivery and Support team has begun piloting a document management system in ServiceNow. The Managed Documents module in ServiceNow provides better information organization and control around documents by providing workflow, storage, security, and categorization options. It can be used for a variety of internal documents, such as policies and procedures, compliance documentation, and knowledge articles.

If you are interested in testing this new functionality, please let us know.