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Student Success Center

Refer a Student

Through the Success Connect program, faculty and instructors can submit alerts on behalf of students to the Student Success Center for academic support at any time during the semester.

Submit an Alert

Contact us for academic assistance and connection to resources. 
Log in to the alert platform »


How do I submit an alert?

Log in to the alert Platform using your USC username and password. 

  1. Select "Progress Reports" for the class you would like to submit a referral for.
  2. A course roster will appear. Use the checkboxes to select students from your class.
  3. Select "Actions", followed by "Create a New Progress Report"
  4. Share relevant information in the referral form, then click "Submit Report."
  5. Repeat for additional students.

Provide as much information as possible, such as number of absences, number of missing assignments, and the student's current grade in your course.

What happens after I submit an alert?

After submitting an alert, students will be directed to schedule a Success Consultation in the SSC to discuss their progress in the course and explore strategies and resources to support their academic success. The SSC also calls students with alerts to encourage them to connect with resources. Residence Life Coordinators also check on these students living on-campus with an absence related alert.

When should I submit an alert?

Any time during the semester, but preferably during the first four to six weeks of class. You can submit an alert on behalf of a student as many times as necessary to let the SSC know of your concern so we may connect them to resources that can help.

I'm having trouble submitting an alert

If you are experiencing difficulty using the alert platform, please use our Alternate Alert Form.


Problems Beyond Academics

If you have concerns about a student related to behaviors beyond academics or attendance, you may consider making appropriate referrals to: