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University Technology Services

University Technology Services News

Customer Satisfaction Surveys Introduced

Customers of the Division of Information Technology now receive satisfaction surveys after reporting an interruption in IT services. The valuable input will allow the division to improve services across the system.

Free Access to Gartner Research for Faculty, Staff, and Students

All faculty, staff, and students have free access to Gartner research materials. Gartner is a regarded resource on the application of technology to business.

Blackboard Upgrade Scheduled for Dec. 21-23, 2017

Blackboard will be unavailable from Dec. 21-23, 2017 while important upgrades are installed.

Improved SPAM Filter for Students

Students no longer need to check their Clutter folder to see messages that were blocked by SPAM filters. A list of blocked messages will be sent to students each morning for review.

Technology Information for New Students

Welcome to USC! A wealth of technology resources and services are available to you. Below is a technology checklist to make sure you have everything you need for the Fall semester!

Improved Functionality in Self-Service Portal

The Division of Information Technology will introduce an improved self-service portal on July 10.

Multifactor Authentication is coming to USC!

Beginning June 5, 2017, multifactor authentication (MFA), also known as two-step verification, will be required to access systems on the USC network that store Personally Identifiable Information (PII).

University Phone Numbers Being Spoofed

Many individuals have reported receiving telemarketing calls from numbers that appear to be from an (803) 777-XXXX number.

Outage of Many Systems, May 20-21

Many university systems will be unavailable May 20-21 including, PeopleSoft, and more.

Changes to University VPN

The Division of Information Technology will introduce a new Virtual Private Network (VPN) on Friday, May 12, 2017.

Warning -- Malicious Email Circulating Across Campus

Many individuals received phishing emails that appear to be from The messages are not from the university. Do not click links and delete the email immediately.

Improvement to our Service Management Platform

The Division of Information Technology is pleased to announce our plans to improve our Service Management platform - Starting Summer of 2017

Office 365 Mail is Coming!

Faculty and Staff email is moving to the cloud.

Changes in Email Alias System

In order to provide a more secure email environment and improve operational efficiency, University Technology Services (UTS) will change the way email aliases operate later this month.

Campus Wireless Emergency Change at 4:30 on January 10

An emergency change to the student and faculty/staff wireless will be made at 4:30 p.m. today, January 10th. Wireless users will see a disruption in WIFI service until 7 p.m. We apologize for the inconvenience.

New Guest Wireless Network Coming Dec. 20

The way guests to the Columbia campus connect to the wireless network will change on Tuesday, December 20.

Blackboard Upgrade Scheduled for Dec. 18

Blackboard will be unavailable on Sunday, December 18 while annual maintenance takes place.

President Announces New Chief Information Officer

Doug Foster will join the university as the new Vice President for Information Technology and CIO in early 2017.

Several University Systems Will Be Unavailable During Upgrade on Nov. 6

An important update will be made to the Shibboleth database on Sunday, November 6 from 6 AM to 2 PM. Several university systems that require university authentication to login will be unavailable during the update including, PeopleSoft, ServiceNow, and more. Please make note of this temporary outage and make plans accordingly.

New Self-Service Website Launched October 17

University Technology Services (UTS) launched a new self-service website on October 17, 2016 to allow customers to easily request technology assistance online.

Students, Faculty and Staff Invited to Learn More About Gartner

University Technology Services is pleased to announce a partnership with Gartner, Inc., the world's leading technology research and advisory company. All university faculty, staff and students have free access to the most comprehensive research and data on information technology through Gartner's research portal.

Maintenance to Scheduled for Sunday, Sept. 18

Maintenance will be performed on on Sunday, September 18. The system will be unavailable from 8 a.m. to 8 p.m. Students, faculty and staff will be unable to access CarolinaCard, software distribution and more. Please make note of this outage and plan accordingly.

Enhancements to Gamecock Cable

All channels on Gamecock Cable will be broadcast in high definition beginning Friday, August 12.

Technology Information for New Students

Welcome to USC! A wealth of technology resources and services are available to you.

Adobe Connect Upgrade

Many new features and enhancements will be available in Adobe Connect.


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