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University Technology Services


Faculty/Staff Email Migration

Dual Account Users

Have you ever been both a student and university employee?

A dual account holder is an individual who has both a student @email.sc.edu account and an employee @mailbox.sc.edu account. Often, employees no longer check their student @email account. However, the account is still active in the Microsoft Cloud.  Unfortunately, Microsoft does not allow a user to have multiple university-supported accounts in the Cloud.  Therefore, one account must be merged with the other.  Our system recognizes the @email.sc.edu as the "main" account for individuals. If you aren't sure if you are a dual account holder, use the link below.

Am I a special case? Enter your network username:
 

 

*Dual Account Users must delete their @mailbox profile in Outlook on the computer and all other devices (tablets & smartphones) at the end of the work day on their specific migration date.*

For example: Username A-G will delete @mailbox at end of day on Sept. 18th.

Information for dual account users during email migration.

 
I'm a dual account holder. What will happen to my email?

All employee email will be moved to the Cloud. Microsoft has indicated that dual-account holders must be moved first. None of your email messages, nor your calendar appointments will be lost. However, you will need to begin checking your email through your @email account once your account is migrated. All messages sent to your @mailbox account will be forwarded to your @email account.

Do I really have to use my @email account for a period of time?

Yes, temporarily. You will be able to use your @mailbox account as the primary account, after all dual user email accounts are fully moved to the cloud. That is currently planned for mid-October 2018.

When will my email be moved to the cloud?

The move will take place in three groups. Which group you are included in depends on what your University issued network username is (first part of your University email account):

  • Group 1 will include individuals whose Network Username begins with A-G.

  • Group 2 includes Network Usernames beginning with H-R.

  • Group 3 includes Network Usernames beginning with S-Z.

For more details, please check our Migration Schedule.

Why is my email being moved to the cloud?

Student email is currently hosted in the cloud. Employee email is stored on-site in physical servers. Storing email accounts in the cloud provides easier access and is more efficient. Once everyone is moved to the cloud, students and employees will be able to collaborate via calendars, search for email addresses and much more. In addition, employees will have larger mailbox sizes (50 GB) and better integration with many of the services offered in Office 365. Email messages and calendar appointments will not be lost in the move

What is changing?

You will be able to log in to your email from the Outlook Web App, or access your @email account through the Outlook desktop client. Instructions for configuring your account can be found below.

You will notice additional folders in your @email account that were from your @mailbox account. Personal calendar items have also been merged to your @email account calendar. 

More details can be found here.

Will I lose any email?

No.  All email and calendar appointments located in your @mailbox.sc.edu account will be replicated in the cloud.

While I'm using my @email account as the primary address, will I still receive messages from a listserv or email group?

Yes, your @mailbox email account will be forwarded to @email. So, you will still receive messages from listserv and/or email groups. You will not be able to submit articles to a listserv since your submission will be from the @email account. Listserv will not recognize your submission unless you are registered with your @mailbox account. You can re-register with the @email account, or wait until you can select @mailbox as your default account again.

I manage a general information email account for my division. How will this change since I am a dual account holder?

The general information email alias will be moved to your @email account during migration. So, there will be no changes to that process. However, there may be some changes if you are using a resource account for this function. Log into the resource account directly via the Outlook Web App until all mailboxes and functionality are migrated to the cloud for your department. 

 

Profile Deletion & Creation on PC

Profile Deletion & Creation on MAC

Profile Deletion & Creation on iPad/iPhone

Profile Deletion & Creation on Android

Save Personal Contact/Distribution Groups to New Profile on PC

 

What do I need to do after my email migration is complete?

ATTENTION: Please consult your local IT support before continuing.  If you do not have local IT support, please refer to the instructions below.  
Migration will be completed in stages. Please do not proceed with these steps until you receive notification that your email has been migrated.

If you are running a local installation of 2010/2013/2016 Outlook on a PC or 2011/2016 Outlook on a Mac, you will be able to configure your Outlook client to connect to your cloud-based email account.  You can also access your email through the Office 365 portal or Outlook Web App.  

 

 

How to set up email using the installation from the Office 365 portal 

After migration is complete:

  1. Log into the Microsoft Office 365 portal, portal.office.com, using your Microsoft email and university network password. Don't know your Office 365 username?

  2. Install a local copy of Microsoft Office 365 Pro Plus to your laptop or desktop.
    1. Installation instructions for Windows 7 and 10
    2. Installation instructions for Mac
  3. Log into mail on mobile devices.
  4. Log into Outlook Web App (previously webmail.sc.edu).
  5. Log into the Office 365 web portal.