Service Delivery and Support Program

The Division of Information Technology (DoIT) is implementing IT Service Management, powered by ServiceNow. Our goal is to deliver consistent, reliable, and repeatable services. By doing so, we will increase our transparency and involvement across all levels of the Division of IT. This will allow the Division of IT to make more objective, data driven decisions to better meet the needs and expectations of our users.

Program Updates

See how the Service Delivery and Support team makes IT Service Delivery consistent, reliable, and repeatable.

Frequently Asked Questions

What is IT Service Management? How does it affect me? These questions and more are answered.