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University Technology Services

Service Delivery and Support Update: January 31, 2018

A new initiative is underway in the Division of IT - implementing IT Service Management. Service Delivery and Support is focused on establishing IT Service Management powered by our work management platform, ServiceNow. This is not just a ticketing system, or a software implementation; we are changing the way Division of IT does business. Our goal is to ensure we deliver consistent, reliable, and repeatable services.

As part of this initiative, you can expect regular communications around our program. A new website has been published to provide transparency and keep you informed of our progress. Stay up to date on our program, view information about our ServiceNow updates, and submit feedback to let us know how we can improve. 

Our latest slide deck with project information is available for download by clicking the link below.


If you have any questions, please do not hesitate to contact us.

Thank you,

Service Delivery and Support team