Essential skills necessary to manage successful service operations, including retail, e-commerce, hospitality/tourism, food/beverage, and sports/event organizations
The field of customer service is a well-defined paradigm in the retailing and fashion merchandising, and retail students can all benefit by understanding their organization’s role in creating satisfied customers and in ensuring that their customers’ obtain value during their consumption experiences. The goal of RETL 362 is to prepare students for successful management careers in industries, including retailing, e-commerce (Internet), and other service industries. Students learn the importance of managing the customer experience through key techniques including customer empathy mapping, customer journey mapping, service “gaps” auditing, service blueprinting, servicescape/service design, and customer satisfaction/loyalty monitoring.
Please see below.
Might want to expand the honor code information based on what was sent to us at the beginning of the semester. Include the two important components of the honor code. It might help to state an attendance policy if appropriate. Everything else looks good for a F2F course.
Thank you for submitting your proposal to the Committee on Curricula & Courses. We have approved your proposal and are moving it forward to the Faculty Senate. It is recommended someone from the department attend the next Faculty Senate meeting in case there are questions from the floor regarding your proposal.
The committee did note that you included at the bottom of your grade scale, lines dealing with W, IF, and I. We suggest that you remove these when the course is next offered. This grades are exceptions, and are typically not listed.
We appreciate your patience and commitment to undergraduate and graduate education.
John Gerdes, Chair803firstname.lastname@example.orgFaculty Senate Committee on Curricula and Courses
Added to 1819 Undergraduate Bulletin.