Covid-19: Campus Access and Student Resources

The University of South Carolina Columbia campus is closed through the end of the spring semester. Information about continuing to teach, learn and work will be continually updated.

Academic Information

University instructors are working to create innovative and engaging online content for students. Our goal is to ensure this public health crisis does not impede your ability to complete the courses you need to further your academic career and achieve degree completion.

In-person classes have been canceled and moved to remote teaching beginning Monday, March 23 through the end of the spring semester. Instructors have been working to adapt their courses to provide engaging, high quality remote delivery. Courses may be taught in a variety of ways, including:

  • Taped presentations that can be viewed at any time
  • Live, interactive classes that take place at regularly scheduled times

Instructors are updating their syllabi to reflect changes. If you have any questions about a specific course, please contact your instructor. Please visit “Resources to Share with Students” for tips on succeeding in online classes.

If you do not have access to a computer or the internet, contact your instructor as soon as possible.

UofSC DoIT has also compiled a list of free and discounted internet services that you may be able to use.

Faculty are working to determine how courses can be meaningfully completed remotely. Should there be components of the class that simply cannot be done this way, alternate arrangements will be made.

On-campus experiences like these will be transitioned to a remote format; work with your independent study instructor to develop plans. Lab-based independent studies may transition to literature reviews, data analysis or other options that can be completed at a distance.

Instructors may allow students to take an Incomplete and help the student complete the course in the coming months. An Incomplete does not incur a charge for taking the course again, but students must complete the course within one year. Students should contact their instructor to learn more.

For technical help with Blackboard, contact the DoIT Service Desk (or at 803-777-1800).

The Student Disability Resource Center (SDRC) will be available to ensure that students with accommodations are able to engage with their courses and related assignments and are being proactive in reaching out to faculty. If you need accommodations, register with the SDRC to receive accommodations. The SDRC will contact faculty who have students registered with disabilities to help make sure the remotely delivered course is accessible.  

We are asking faculty to find alternative, open educational resources for students if they cannot access their textbooks.

University Libraries can also help students who need access to their textbooks. Please contact the Thomas Cooper Library by email at ecirc@mailbox.sc.edu or phone at 803-777-3145 from 9 a.m. – 5 p.m., Monday – Friday.

Undergraduate Advising

All Academic Advising appointments will be held via telephone, email, or virtual meeting platform beginning Monday, March 16, 2020. Students should check with their assigned academic advisor or college/school to determine which method will be used for advisement. Students SHOULD NOT come to campus for their advising meeting.

Office of Pre-Professional Advising 

Staff is available to help students gain a competitive advantage on their professional school application. Email one of our advisors to schedule a virtual pre-med, pre-health or pre-law appointment. 

Student Success Center

  • Beginning March 16: the Student Success Center will not be physically open, however the call center (803-777-1000) will be taking calls Monday – Friday from 9 a.m. – 5 p.m.
  • Beginning March 23, the Student Success Center's peer leaders will provide virtual one-on-one support for tutoring, writing, success consultations, and money management consultations.
  • Beginning March 23: Select courses will host virtual supplemental instruction sessions.  

The full schedule for virtual one-on-one support and select course sessions will be posted on the Student Success Center’s website.

University Libraries 

The Libraries can help with your research needs. Even though the Thomas Cooper Library is closed, librarians are available to answer questions. You can chat online, make appointments through Book A Librarian, email questions to us and look for answers on our FAQ . Visit Library Support during COVID-19/Coronavirus Closure for more information on library resources and assistance.

Some study abroad/away programs have been closed because of local health and security concerns. The Study Abroad Office can provide more specific guidance.

To facilitate completion of degree requirements for graduate students anticipating May graduation, the Graduate School has approved several accommodations, primarily related to thesis/dissertation defenses and submissions.

Various deadlines related to defenses and submissions are extended for the spring semester:

  • April 17: Format Check Deadline for Thesis/Dissertation
  • April 24: Defense Deadline
  • May 8: Final Submission Deadline for Thesis/Dissertation

Because of the campus closure, any thesis/dissertation defense must be completed in a virtual format.  The student and committee can plan public and private components to the defense but the public seminar is not required for the duration of the campus closure. 

An oral examination outside of a defense can also be completed in virtual format, but since these are less likely to be critical to May graduation, we encourage deferral if possible.

Because of the virtual format, we recognize the challenge of obtaining original signatures. Please use these signature guidelines in preparing and submitting documentation for any student progression benchmark:

  • If it is possible to get signatures and PDF a single form, that would be a top choice. 
  • Second place would be separate forms with signatures, again PDFs assembled and submitted. 
  • Third best, will need to be separate email confirmations from committee members that include all identifying information: 
    • Name of student
    • Department/program of student
    • Title of document (e.g., thesis or dissertation title)
    • Date of defense
    • Statement affirming that the committee member supports a “Pass” for the student.
    • Identifying information of the committee member’s name, title, and role (e.g., rank, department, inside/outside member)

The chair of the committee will need to submit a copy of the cover sheet with all of the ‘official’ information for Graduate School records. All materials should be submitted electronically to the Graduate School Coordinator contact for your program. Do not send materials in US mail or campus mail.

 

University Housing

Given that the University of South Carolina will be moving to online classroom instruction for the remainder of the semester, we recognize that you will want to retrieve your personal belongings and check out of the residence halls for the year. In keeping with state and government mandates, we will be setting up a system to allow for an orderly move out process. This will allow us to follow recommended medical practices and keep social interaction to a minimum. Students previously granted permission to remain on campus due to extenuating circumstances will be allowed to stay. More details from University Housing to come. 

 

Off-Campus Housing

UofSC Off-Campus Living and Neighborhood Relations remains open Monday through Friday, 8:30 a.m. to 5 p.m., and can be contacted via email at saocss@mailbox.sc.edu or by phone at 803-777-3366. Please reach out if they can assist you with your off-campus living needs.

Questions have been raised about off-campus leases and paying rent when businesses have closed, jobs ended, and UofSC is now virtual learning. By law, a lease is a contractual agreement between a tenant and a landlord/management company. A lease continues to be in effect unless a deal is privately worked out between the tenant and landlord/management company. Though the university has asked landlords to work with students on a case-by-case basis and to consider early lease terminations, unfortunately, UofSC does not have the legal authority to change or cancel a lease agreement between a tenant and landlord. If you are a student living off-campus and decide to leave Columbia, we strongly recommended you begin communications with your landlord/management company. If you leave your rental for the rest of the semester, you are making a personal and voluntary decision to do so, and the lease terms remain in effect. If you have a specific question about your lease, we encourage to request an appointment with Student Legal Services.

 

Campus Services

Although the university is closed through the end of the spring semester, we're still providing essential services for students with extenuating circumstances and essential employees.

Custodial services and energy management are working hard to keep campus clean and running. For any urgent facilities issues, call the Work Management Center at 803-777-4217.

Student Health Services 

The health center will remain open with limited services to care for students' urgent health care needs throughout the closure of the university. Our Primary Care; Women’s Health and Sports Medicine clinics; Pharmacy; Immunizations/Allergy Clinic, Lab, all will be available to students needing urgent medical care. We are not accepting routine or non-urgent care appointments at this time. Please call 803-777-3175 prior to arriving for services.

  • March 30 – April 3:  9 a.m. – 4 p.m.
  • April 6 – 10: 9 a.m. – 4 p.m.
  • April 13 – 17: 9 a.m. – 4 p.m.

SAVIP interpersonal violence survivor advocates available 24/7 at 803-777-8248. After hours, call UofSC police at 803-777-4215 and ask for a SAVIP advocate.

Virtual Midday Meditation 

We will livestream our Midday Meditation sessions on our Gamecocks LiveWell Facebook page.

  • M–W–F: 11:20 – 11:40 a.m.
  • Tue–Thu: 12:30 – 12:50 p.m. 

Mindfulness & Meditation YouTube Playlist

We encourage students, faculty and staff to find ways to reduce stress during this time. Our team curated a video playlist for meditation, relaxation and yoga classes

Yoga with Clare YouTube Playlist

C.A.L.M. Oasis yoga instructor, Clare, leads you through practices designed to help you be well and peaceful.

Counseling & Psychiatry In-Person Services

Counseling & Psychiatry will no longer be providing in-person services. If you need to reach a counselor, please call 803-777-5223. You will be directed to our over-the-phone counseling service. This service provides high-quality mental health care and is equipped to manage acute and urgent needs.

  • If you have previously been seen for psychiatric services at Counseling & Psychiatry and need medication refills, contact your provider through secure messages in MyHealthSpace.
  • If you have been seen for counseling services in Counseling & Psychiatry, you will receive a secure message in MyHealthSpace from one of our counselors. Please check for further information.

If you have not been previously seen at Counseling & Psychiatry or you have left the state of South Carolina, here are resources for accessing teletherapy and/or telepsychiatry from the convenience of your own location. Student Health Fee does not cover the cost for any of these online services.

We will resume in-person counseling and psychiatry services as soon as possible.

Thomas Cooper Library, Flinn Hall and College of Engineering & Computing locations

  • Virtual Drop-ins will be made available M-F, 9-5 p.m. For more information visit, sc.edu/career or email careerhelp@mailbox.sc.edu. 
  • Students should schedule virtual appointments for personal career coaching and guidance by logging into sc.joinhandshake.com, and selecting an appointment time. Your Career Development Coach will contact you via email with further instructions to connect.   
  • All in-person employer events such as information sessions, on-campus interviews, panel events, etc. have either been canceled or converted to virtual opportunities. Updated information regarding employer events can be found at sc.joinhandshake.com  
  • Students with questions or concerns related to employer interviews or activities should email career@sc.edu or call 803-777-7280.
  • If students have questions or concerns related to current internship or co-operative education experiences, please email career@sc.edu or call 803-777-7280.

Building Hours

The Russell House is closed to the public until further notice.   
Russell House Information Center phone lines are available from 10 a.m. to 4 p.m., Monday through Friday, by calling 803-777-3196.

Services

Bookstore

Online Order Fulfillment at shopgamecocks.com.

Visit the University Bookstore online for all of your academic and e-learning needs. Orders will be fulfilled as quickly as possible and sent directly to the address you designate.

Carolina Card

By appointment only. Please email ccard@mailbox.sc.edu to schedule.

Gamecock Pantry clients may call 803-777-3196 to schedule a time to pick up a food kit at the Russell House Monday through Friday between 10 a.m. and 4 p.m.

Restaurant Hours

Note: No dine-in services are available. To better serve the population on hand, the meal plan pause of 30 minutes will be suspended until the end of the spring semester.

Monday – Friday

  • Food Truck (parked @ YOUnion): 10 – 11:30 a.m. and 2 – 5:30 p.m.
  • Food Truck (parked on Greene St.): 11:45 a.m. – 1:45 p.m.   
  • Convenience Store @ the Creamery: 11 a.m. – 4 p.m.
  • Hampton St. Cafe: 7:30 a.m. – 2:30 p.m.

Saturday – Sunday

  • Food Truck (parked @ YOUnion): 10 – 11:30 a.m. and 2 – 5:30 p.m.
  • Food Truck (parked on Greene St.): 11:45 a.m. – 1:45 p.m.   
  • Convenience Store @ the Creamery: 11 a.m. – 4 p.m.

Student Mail Service

Mail/Packages for Students no longer residing on campus

The Student Mail Center is closed for the remainder of the spring semester. All mail/packages have been transferred to UofSC Postal Service (at 1600 Hampton St), where we will begin forwarding the USPS packages/mail to their permanent address effective March 24. Please login to my.sc.edu to verify permanent address. Packages from UPS and FedEx will be returned to the sender as neither shipper will forward packages. Please contact UPS or FedEx to have the package rerouted/redirected prior to the package being returned to the sender (see below). Students are asked to not send any mail or packages via USPS, UPS, FedEx, DHL or Amazon to their Mail ID for the remainder of the Spring term. 

Students granted permission to remain on campus

University Housing will accept the mail/packages for students granted permission to remain on campus. Students will receive a parcel arrival email notification when UofSC Postal Service has delivered the mail/package to University Housing. Students will need to contact Housing between 10 a.m. and 2 p.m., Monday through Friday, at 803-777-4283 to retrieve their mail/package.

UPS & FedEx Parcels – Effective March 24

Use the below contact information to have parcels either rerouted/redirected by each respective shipper. You will be required to provide the tracking number when contacting UPS or FedEx. Prior to contacting UPS or FedEx, it is advisable to check your tracking number online to confirm the parcel has been received by the carrier.

  • UPS: 1-800-742-5877, then press “0”
  • FedEx: 1-800-463-3339 

 

1600 Hampton St.

  • Hours of operation:
    • March 30 – April 3: Monday, Tuesday and Friday, 9 a.m. – noon
    • Beginning April 6: Tuesday and Thursday, 9 a.m. – noon
  • Receiving for UofSC: UPS and FedEx non-hazardous shipments for closed departments, all USPS mail
  • Distributing: via whole department bundles on times of operation with valid UofSC identification
  • Also accepting: outbound UofSC department USPS mail no later than 10:30 a.m.
  • Location: 1600 Hampton St. loading dock off employee parking (U1) lot

Please exercise safe social distancing of six feet while waiting.

For any hazardous deliveries, please contact UPS or FedEx to arrange for direct delivery.

Please contact UofSC Postal Services at 803-777-2158 for any special need or request.

 

On-call transportation is available to anyone on campus to accommodate travel to and from the Russell House. This is in place of all regular transportation routes. Shuttles in use include ADA-accessible features.

Call University Police  at 803-777-4215 to request transit arrangements.

University Police will arrange all dispatch of transportation and emergencies.

Enterprise CarShare has suspended its program and will temporarily remove the vehicles from the Columbia campus. In the meantime, Enterprise will make rental vehicles available to UofSC students who are 18 years of age or older and deliver them to qualifying customers.

Solomon Blatt PEC and Strom Thurmond WFC are closed.

Free at-home fitness opportunities will be offered through Campus Recreation social media platforms. Additionally, Campus Recreation now offers online personal training, which gives you all the benefits of an in-person trainer without needing to meet face-to-face. With this package, you will receive a flexible, online program that is specific to you. To sign up, fill out the comprehensive questionnaire and one of our nationally certified personal trainers will create an individualized program for you wherever you work out! 

As of March 18, 2020, in compliance with UofSC’s COVID-19 guidelines to safely maintain ongoing services, Printing Services and Copier Center have temporarily suspended operations. We are monitoring all telecommunication activity to respond to requests. We will reply promptly to all requests to coordinate the best options to fulfill any request. We will determine whether to re-open our facility to produce products or source the request to a vendor. We are committed to servicing all of the university’s print needs and apologize for any inconvenience.


 

Refund Policy Statement

Under the guidance issued by the South Carolina Commission on Higher Education (CHE) on April 1, the University of South Carolina will begin issuing prorated refunds to students for meal plans, parking permits and on-campus residential housing.

The prorated refunds will include meal plan, parking and housing fees for services not received on or after March 16, the first day the campus was closed following Spring Break as a result of the coronavirus pandemic.

On campus Greek housing and meal plans will be addressed by individual Greek organizations. 

Tuition, academic fees and student support fees are not refundable, per CHE guidance due to continuity of academic programs.

The university will begin processing refunds immediately, so most students can expect to have their accounts credited on or before April 22. Thank you to our students and parents for your continued patience as we work through the refund process.

Details on parking refunds for faculty and staff will be available soon.