Delivered in a half- or full-day format and tailored to your needs, industry training courses can be designed for managers, front-line employees, or both.

The SmartState team offers training in the following areas:

• Customer Service Essentials
• Marketing in Today's Digital Economy
• Finance • Retailing Basics
• Research Methods
• Sustainability Analysis

All courses or workshops are interactive, fun and of great value to any organization in the service sector. The courses are customized to your needs. The Customer Service Essentials program, for example, is personally designed by Simon Hudson, Endowed Chair in the Center of Excellence for Tourism and Economic Development at the University of South Carolina. Author of eight books including a text on customer service, Hudson has written a number of journal articles and case studies on customer service. For front-line employees, the course offers key techniques for providing outstanding customer service. For managers, the workshop explains not only the theory behind the importance of customer service but also shows managers how to put this theory into practice. In essence, it is the 'whys' and 'hows' of customer service.