Robin B. DiPietro, Ph.D.
Professor and Director, International Institute for Foodservice Research and Education
School of Hospitality and Tourism Management
University of South Carolina
Program Overview
Developed by USC's School of Hospitality and Tourism Management in collaboration with USC Continuing Education Programs, this three-part series of online courses provides new skills and career training specifically for hospitality industry employees. Participants can earn certificates in customer service, leadership, and post-pandemic skills in hospitality and tourism. Free registration is available, but space is limited.
Program Highlights
- 100 percent online delivery.
- Developed by one of the top 10 schools in the country for hospitality and tourism management.
- Flexible course completion for working professionals.
- Self-paced course format.
- Engaging, scenario-based, interactive online modules.
- Developed with industry leaders to provide in-demand career skills.
- Free! (for a limited number of registrants)
Curriculum
- Each course program has eight modules, which should each take about 30-60 minutes to complete on average.
- Courses developed by hospitality professionals who have years of experience and proven success in the field.
- Comprehensive curriculum covering essential topics such as service recovery, creating guest experiences, service and technology, and more.
- Each module integrates interviews with leaders in the various fields of hospitality, including restaurants, events and hotels.
Learning Outcomes
- Continuing education certificate from the University of South Carolina.
- Enhanced career opportunities with in-demand skills in customer service and hospitality management.
- Increased knowledge and confidence to lead in a post-pandemic hospitality industry.
Available Certificates
1. Creating Excellent Customer Service: Mastering the Art of Exceptional Service
Registration deadline is Sept. 21.
Participants will be able to begin the course on Sept. 25 and will have until Oct.
30 to complete it.
2. Leadership in the Hospitality Industry
Registration deadline is Oct. 25.
Participants will be able to begin the course on Oct. 30 and will have until Nov.
30 to complete it.
3. Post Pandemic Skills in Hospitality and Tourism
Registration deadline is Jan. 4.
Participants will be able to begin the course on Jan. 8 and will have until Jan. 25
to complete it.
For More Information
Simon Hudson, Ph.D.
Professor
School of Hospitality and Tourism Management
University of South Carolina
Tena Crews, Ed.D.
Professor
Department of Sport and Entertainment Management
University of South Carolina