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College of Hospitality, Retail and Sport Management

  • A person holding a tablet and smiling while standing behind the front desk of a hotel.

    Free registration now open!

    Register by Sept. 21 for the first certificate, Creating Excellent Customer Service: Mastering the Art of Exceptional Service.

Hospitality and Tourism Certificate Program

The University of South Carolina's School of Hospitality and Tourism Management is offering a series of professional development courses to provide hospitality industry professionals with specialized training in customer service, leadership and post-pandemic hospitality and tourism management. 

Program Overview

Developed by USC's School of Hospitality and Tourism Management in collaboration with USC Continuing Education Programs, this three-part series of online courses provides new skills and career training specifically for hospitality industry employees. Participants can earn certificates in customer service, leadership, and post-pandemic skills in hospitality and tourism. Free registration is available, but space is limited. 

Program Highlights

  • 100 percent online delivery.
  • Developed by one of the top 10 schools in the country for hospitality and tourism management.
  • Flexible course completion for working professionals.
  • Self-paced course format.
  • Engaging, scenario-based, interactive online modules.
  • Developed with industry leaders to provide in-demand career skills.
  • Free! (for a limited number of registrants)


  • Each course program has eight modules, which should each take about 30-60 minutes to complete on average.
  • Courses developed by hospitality professionals who have years of experience and proven success in the field.
  • Comprehensive curriculum covering essential topics such as service recovery, creating guest experiences, service and technology, and more.
  • Each module integrates interviews with leaders in the various fields of hospitality, including restaurants, events and hotels.

Learning Outcomes

  • Continuing education certificate from the University of South Carolina. 
  • Enhanced career opportunities with in-demand skills in customer service and hospitality management.
  • Increased knowledge and confidence to lead in a post-pandemic hospitality industry. 

Available Certificates

1. Creating Excellent Customer Service: Mastering the Art of Exceptional Service — available now!
Registration deadline is Sept. 21.
Participants will be able to begin the course on Sept. 25 and will have until Oct. 30 to complete it.

Register Now

2. Leadership Skills for Today's Professional — coming soon!

3. Post-Pandemic Skills in Hospitality and Tourism — coming soon!


For More Information

Robin DiPietro headshot

Robin B. DiPietro, Ph.D.

Professor and Director, International Institute for Foodservice Research and Education
School of Hospitality and Tourism Management
University of South Carolina

Simon Hudson headshot

Simon Hudson, Ph.D.

School of Hospitality and Tourism Management
University of South Carolina

Tena Crews headshot

Tena Crews, Ed.D.

Department of Sport and Entertainment Management
University of South Carolina


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