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College of Nursing

Desktop Support (Faculty & Staff)

Request Support

To request support with IT related issues, please email nurshd@mailbox.sc.edu.

By emailing us, your request automatically becomes a ticket within our system.  The ticket can then be worked on by multiple people or assigned to the appropriate IT representative.  Also, this enables our staff to track tickets within our system to make sure that completion of your request happens in a timely manner.

 

Our Services

  • New computer setup
  • Software installation
  • Diagnosis and repair of computer hardware and software
  • Installation and diagnosis of computer peripherals (printers, scanners, etc.)

Software

Below are some of the software packages available to Faculty & Staff.  Please consult with CON IT to find out how to obtain any of the software listed.

* Comes Standard on all Computers

Office Productivity

  • Office 365 (Outlook, Word, Powerpoint, Excel, OneDrive) *
  • Adobe Acrobat DC (PDF editing and creation)
  • VLC (Media Player)
  • EndNote (Reference Mangement)
  • Adobe Creative Suite (Image Editing)

Statistics Software

  • SPSS 
  • SAS
  • Nvivo

Digital/Online Course Content Creation

  • Dragon Naturally Speaking (Speech to Text with Scientific Vocabulary)
  • OBS - Open Broadcast Sofware (Video Capture)
  • Adobe Connect (Add-in)

Video Conference

  • Zoom
  • GoToMeeting

Security/Patching

  • Cisco Anyconnect VPN *
  • FireEye *
  • Symantec *
  • Spirion *
  • IBM Bix Fix *

Printers

There are shared network printers convieniently stationed throughout the CON, providing both Black & White and Color options for all Faculty & Staff.  In addition, Bizhub multifunction print, copy, fax, scan are provided as well.  We encourage all staff to utilize the central, shared printing options instead of local desktop printing.  In select instances where private/confidentional information is being printed regularly, an end-user may be assigned a desktop printer.

Network Shared Printers by floor

2nd Floor

  • Room 202 - Dean's Suite
    Name: CONURS-033
    Type: HP Color LaserJet M553 (Color)

  • Room 202 - Dean's Suite
    Name: CONURS-028
    Type: Konica Minolta bizhub 224e (Black & White Multifunction: Fax, Copy, Scan, Print)

  • Room 208
    Name: CONURS-005
    Type: HP Color LaserJet M553 (Color)
  • Room 210 
    Name: CONURS-029
    Type: Konica Minolta bizhub 368e (Black & White Multifunction: Fax, Copy, Scan, Print)

3rd Floor

  • Room 302
    Name: CONURS-017
    Type: HP Color LaserJet M553 (Color)

  • Room 302
    Name: CONURS-030
    Type: Konica Minolta bizhub 227 (Black & White Multifunction: Fax, Copy, Scan, Print)

  • Room 302H
    Name: CONURS-009
    Type: HP Color Laserjet M553 (Color)

  • Room 315
    Name: CONURS-01
    Type: HP LaserJet 4250 (Black & White)

4th Floor

  • Room 401
    Name: 
    CONURS-032
    Type: Konica Minolta bizhub 4422 (Black & White Multifunction: Fax, Copy, Scan, Print)

  • Room 401
    Name: CONURS-026
    Type: HP Color LaserJet M452nw (Color)

5th Floor

  • Room 520
    Name: CONURS-021
    Type: Konica Minolta bizhub 558e (Black & White Multifunction: Fax, Copy, Scan, Print)

  • Room 550
    Name: 
    CONURS-020
    Type: HP Laserjet 500 Color M551 (Color)

6th Floor

  • Room 601
    Name: CONURS-031
    Type: Konica Minolta bizhub 224e (Black & White Multifunction: Fax, Copy, Scan, Print)

  • Room 616
    Name: CONURS-019
    Type: HP Color LaserJet 5550 (Color)

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