Request Support
To request support with IT related issues, please submit a ticket through the ServiceNow Portal.
By submitting your request through the portal, your ticket will automatically be routed to the proper assignment group.
Our Services
- New computer setup
- Software installation
- Diagnosis and repair of computer hardware and software
- Installation and diagnosis of computer peripherals (printers, scanners, etc.)
Software
Below are some of the software packages available to Faculty & Staff. Please consult with CON IT to find out how to obtain any of the software listed.
* Comes Standard on all Computers
Office Productivity
- Office 365 (Outlook, Word, Powerpoint, Excel, OneDrive) *
- Adobe Acrobat DC (PDF editing and creation)
- VLC (Media Player)
- EndNote (Reference Management)
- Adobe Creative Suite (Image Editing)
Statistics Software
- SPSS
- SAS
- Nvivo
Digital/Online Course Content Creation
- Dragon Naturally Speaking (Speech to Text with Scientific Vocabulary)
- OBS - Open Broadcast Software (Video Capture)
- Adobe Connect (Add-in)
Video Conference
- Microsoft Teams
Security/Patching
- Cisco Anyconnect VPN *
- FireEye *
- Symantec *
- Spirion *
- IBM Bix Fix *
Printers
There are shared network printers conveniently stationed throughout the CON, providing both Black & White and Color options for all Faculty & Staff. In addition, Bizhub multifunction print, copy, fax, scan are provided as well. We encourage all staff to utilize the central, shared printing options instead of local desktop printing. In select instances where private/confidential information is being printed regularly, an end-user may be assigned a desktop printer.
Network Shared Printers by floor
2nd Floor
- Room 202 - Dean's Suite
Name: CONURS-033
Type: HP Color LaserJet M553 (Color) - Room 202 - Dean's Suite
Name: CONURS-028
Type: Konica Minolta bizhub 224e (Black & White Multifunction: Fax, Copy, Scan, Print) - Room 208
Name: CONURS-005
Type: HP Color LaserJet M553 (Color) - Room 210
Name: CONURS-029
Type: Konica Minolta bizhub 368e (Black & White Multifunction: Fax, Copy, Scan, Print)
3rd Floor
- Room 302
Name: CONURS-017
Type: HP Color LaserJet M553 (Color) - Room 302
Name: CONURS-030
Type: Konica Minolta bizhub 227 (Black & White Multifunction: Fax, Copy, Scan, Print) - Room 302H
Name: CONURS-009
Type: HP Color Laserjet M553 (Color) - Room 315
Name: CONURS-01
Type: HP LaserJet 4250 (Black & White)
4th Floor
- Room 401
Name: CONURS-032
Type: Konica Minolta bizhub 4422 (Black & White Multifunction: Fax, Copy, Scan, Print) - Room 401
Name: CONURS-026
Type: HP Color LaserJet M452nw (Color)
5th Floor
- Room 520
Name: CONURS-021
Type: Konica Minolta bizhub 558e (Black & White Multifunction: Fax, Copy, Scan, Print) - Room 550
Name: CONURS-020
Type: HP Laserjet 500 Color M551 (Color)
6th Floor
- Room 601
Name: CONURS-031
Type: Konica Minolta bizhub 224e (Black & White Multifunction: Fax, Copy, Scan, Print) - Room 616
Name: CONURS-019
Type: HP Color LaserJet 5550 (Color)