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University Technology Services


Service Agreements

Data Backup

University Technology Services manages data storage and backup using data management systems with proven reliability and high security. Through the Data Backup Service Agreement, UTS will back up data from a server to two locations.

Click here for a list of files and folders that University Technology Services currently excludes from backups.

Services: 

UTS will work with departments to plan, configure and implement data backup services. In the event of a local disaster, data will be recoverable for up to 30 days. UTS will also:

  1. Meet and discuss general requirements to determine if Data Backup is a viable solution.
  2. Designate departmental contacts and/or network administrators from the department or college.
  3. Provide professional and technical UTS support staff to coordinate work with departmental contacts to resolve issues related to the covered server(s).
  4. Provide support through the UTS Service Desk at 803-777-1800, M-F 8AM to 6PM.

Standard Configuration:

UTS offers colleges, departments, and organizations at the University of South Carolina the following options for Data Backup:

Features Plan Charges
Up to 100 GB data backup  $50/per month per server
101 – 200 GB data backup  $90/per month per server
201-300 GB data backup  $140/per month per server
301+ GB data backup  $140/per month per server + $7.50/per each additional 100 GB
Daily & weekly backups (done during off-hours, 6pm – 8am) Included
Up to 30-day data backup Included
Backups stored in two locations Included
Performance, monitoring, troubleshooting and routine/diagnostic services Included
Data backup reporting Included


Hardware & Software:

  • Windows Server
  • Red Hat Enterprise Linux

Service Metric:

The UTS performance objective is 99% uptime excluding scheduled maintenance times. UTS strives to make servers available 24-hours per day, seven days per week, 365 days per year. However, data backup access is dependent upon network infrastructure, DNS services and data center power and cooling, all of which can impact uptime.  Scheduled maintenance and downtime will be communicated through the IT Connection, http://itc.sc.edu .

Billing:

Billing is done on a monthly basis. Disk space usage will be monitored on a monthly basis. Customers will be notified if their storage space exceeds the initial allotment. Customers will not be billed for additional disk space unless they exceed their allocated disk space for 2 consecutive months.

Costs
Up to 100 GB = $50/per month per server
101-200 GB = $90/per month per server
201-300 GB = $140/per month per server
Greater than 300 GB = $140/per month per server + $7.50/per each additional 100 GB
Cost is based on current university fiscal year rates. Costs are subject to change based on ongoing financial evaluations. Prior notification of rate changes will be provided 30-days in advance to all affected customers. Click here for an entire list of UTS Rates.

Backups:

UTS will be responsible for the nightly database and server backup. Backups are kept for 30 days.
Click here for a list of files and folders that University Technology Services currently excludes from backups.

Restricted Data:

Data categorized as Restricted Data may not be housed in a server placed under this Server SA unless a security assessment is performed, and the data storage is approved by the data steward. Restricted Data items are defined as data that the University of South Carolina is required by law to protect, or where the compromise of the data could lead to significant negative/undesired consequences. Access will be limited to authorized employees who are mandated to protect it. Employees who have access to this data cannot disclose or use the data without explicit approval of the data steward for the designated purpose. 
Including, but not limited to: Student, medical, or Human Resources records; Social Security numbers, Personnel Records, or identifiable personal Information; financial transactions, donor records, credit card data, or information on prospective students.

UTS performs periodic scans for Restricted data to ensure compliance.

Ordering:

Please contact our UTS Service Desk at (803) 777-1800 or use our Self-Service Portal.