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Self-Help

  • Online Conflict Management Coach   This website is designed to help you understand, plan and manage conflict with one or more members of a workgroup, a classmate, roommate, etc.

  • Responding To Research Wrongdoing: A User-Friendly Guide was developed under a grant from the National Institutes of Neurological Disorders and Stroke and the HHS Office of Research Integrity, No. R01 NS049573.  This is a free resource, and you are invited to share it (and this web site) with others interested in research ethics and academic integrity. They published an opinion paper in Nature on July 22, 2010 describing the results of the study that lead to creation of the Guide

  • Signs It's Time to Leave Your Job  Molly Peckman advises attorneys on law firm life and professional development. Her recent article for The Legal Intelligencer on recognizing when you are miserable in your job and perhaps it's time to leave.

  • Study Shows That Ridicule Undermines Workplace Performance  - Research published in the Journal of Management Studies finds that perceived workplace injustices directly affect employees' ability to cope with workload demands and performance-related expectations

  • The Economy of Forgiveness - Some thoughts on this subject from the book Brain Power: Improve Your Mind as You Age by Michael Gelb

  • The Ombudsman: The Best Conversation That Never Happened. Dora Farkas, who earned a PhD at MIT and did post-doc work at Tufts, writes an advice column for BenchFly a resource dedicated to providing researchers with the laboratory techniques and advice for life both in and out of the lab. Her latest column addresses the concerns of an anonymous graduate student considering the university Ombuds office. The article's title is one of my favorite descriptions of Ombuds work, "The Ombudsman: The Best Conversation that Never Happened."

  • The Power of Emotional Detachment  When Ombuds are consulted by people targeted by a bully, Ombuds try to identify a range of options for responding. Oftentimes, the visitor may choose to cope with the situation by disengaging. Author Bob Sutton seems to agree that emotional detachment is an important job skill.

  • Tips for Dealing with Workplace Bullying More than a third of U.S. workers have experienced workplace bullying, the repeated mistreatment by a boss or co-workers, which includes verbal abuse, threatening conduct, intimidation, harassment or social exclusion, according to the Workplace Bullying Institute.

  • Tit for Tat? The Spiraling Effect of Incivility in the Workplace. Lynne M. Andersson and Christine M. Pearson. The Academy of Management Review, Vol. 24, No. 3 (Jul., 1999), pp. 452-471.

  • Turn Your Adversary Into Your Advocate: The Benefits of Seeking Advice  The latest post on the Harvard Program on Negotiation Blog reflects wisdom many Ombuds share with their visitors.  "Turn Your Adversary Into Your Advocate: The Benefits of Seeking Advice" suggests four benefits generated by requests for advice during negotiation: collaborative problem solving; increased likability; shifted perspectives; shared responsibility.
  • University of Miami Ombuds Offers Guidance for Students in Conflict. The student newspaper at the University of Miami published an interview with Dr. Gail Cole-Avent, who serves as the Ombudsperson for non-academic issues. She explained that Miami relies on a network of "University Troubleshooters" to triage student concerns and refer more significant issues to the Ombuds office. Cole-Avent offers students in conflict five pointers.

  • Workplace Bullying: A Review of Litigated Cases. William Martin & Helen LaVan. Employ Respons Rights J (2010) 22:175-194.

  • Workplace Bullying in Higher Education. Edited by Jaime Lester. December 2012 l 178 pages. http://www.routledge.com/9780415519656 Research-based chapters cover the impact of bullying on the workforce, the ways that bullying manifests within different sub-cultures and at different institutions including community colleges, the legal and ethical issues of bullying, and recommendations to address bullying on campus.

  • Workplace Bullying, Mobbing and General Harassment: A Review. Sara Branch, Sheryl Ramsay and Michelle Barker. International Journal of Management Reviews, Vol. 15, 280-299 (2013)

Special thanks to Tom Kosakowski, University Ombudsperson, Mediator, and Attorney in Los Angeles for suggesting these sites in his blog – The Ombuds Blog.

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