Permanently Deleting Mail from Outlook Web Access Mailboxes       PRINTER FRIENDLY

1. When you delete a message, it will go to Deleted Items and stay in there for seven (7) days.
2. After seven days in Deleted Items, the message will then get moved to Deleted Items Retention for thirty (30) days.
3. After thirty days in Deleted Items Retention, the message will be permanently deleted and cannot be recovered.
4. Messages in Deleted Items and Deleted Items Retention do count against your mail box size quota.
5. If you are going through these steps because you cannot send an e-mail, please wait a few minutes after finishing these steps before trying to send your message.

Follow these steps when you can no longer Send or Receive Email 

1. First Open Outlook Web Access & Select
   Inbox
   
   
   
2. Delete unnecessary Emails from Inbox
   
1. You can delete either an individual message or multiple messages.
2. To delete one message: Select the message to be deleted and click X (Delete)
3. To delete multiple messages:
   • Select the top message, which in this case is Mohamud Williams Chong
   • Hold down the shift key and select the last message, which in this case is MySpam Junk Summary
     • Use the Ctrl key instead of the Shift key to select multiple messages not ordered together 
       
   • All of the messages to be deleted will now be highlighted
   • Click on (X) Delete  - the Deleted messages will be moved to the Deleted Items folder
   
   



3. Select Deleted Items Folder
   
   
4. Delete Messages from Deleted Items Folder
   
1. You can delete either an individual message or multiple messages.
2. To delete one message: Select the message to be deleted and click X (Delete)
3. To delete multiple messages:
   • Select the top message, which in this case is "Mohamud Williams Chong"
   • Hold down the shift key and select the last message, which in this case is "MySpam Junk Summary" 
     
     • Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
       
   • All of the messages to be deleted will now be highlighted
   • Click on X (Delete) 
4. You can also Right Click on the Deleted Items folder, and select Empty Deleted Items.  This will delete all items in the Deleted Items folder.
   
   



5. After Clicking Delete the following pop-up will appear – Click OK
   
   
   
6. Select Recover Deleted Items (trash can with arrow)
1. Another way to get to Recover Deleted Items is Click Options (lower left hand corner of screen) then scroll to the bottom of the page and under Recover Deleted Items Click View Item
   
   



7. On the Recover Deleted Items Screen - You can delete either an individual message or multiple messages. 
1. To delete one message: Select the message to be deleted and click X Permanently Delete
2. To delete multiple messages:
   • Select the top message, which in this case is “Summary of junk emails blocked”
   • Hold down the shift key and select the last message, which in this case is “I NEED YOUR URGENT ASSISTA…” 
     
     • Use the Ctrl key instead of the Shift key to select multiple messages not ordered together
       
   • All of the messages to be deleted will now be highlighted
   • Click on X (Delete) 
     




8. After Clicking Permanently Delete a pop-up will appear – Click OK
   
   
   
9. Click Close to return to main Outlook Web Access page
   
   

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