News and Announcements

April 16, 2008

The University of South Carolina is continuing the implementation of a unified e-mail system:  Microsoft Exchange.  Many areas have already converted to the new system, and remaining departments and colleges will be migrated during the next two years.  Users will be provided new e-mail addresses of username@mailbox.sc.edu.  This project will consolidate e-mail directories and provide better communication within the University community and with peer institutions.  Information about timelines and schedules, training opportunities, FAQs, and helpful documentation can be found at the website listed above.

Current GroupWise Users: 
Any GroupWise user who sends an e-mail to someone who has recently migrated will receive an electronic response.  Please note that the response is to let you know that the recipient has moved to the new email system and that your message was successfully forwarded to his/her new address.  The response also asks you to delete that person's name from your "Frequent Contacts" folder within GroupWise; for step-by-step instructions, please go to http://www.sc.edu/universityemail/facstaff_noexchange.shtml  .  By deleting the old entry in Frequent Contacts, the next time you send that person an e-mail, GroupWise will search the consolidated directory and refill your "Frequent Contacts" folder with the updated e-mail address. 

If you have problems or questions, please contact the UTS Help Desk at (803) 777-1800, Monday - Friday, 8am - 9pm.

January 28, 2008

Throughout 2008 and 2009, departments and colleges across the University of South Carolina will begin moving to a new e-mail system. Several departments have already moved or are in the process of moving from Groupwise to Microsoft Exchange.

In order to make this a smooth transition, University Technology Services and network administrators will be working with each area to prepare and train faculty and staff for the switch to Exchange.

Some helpful tips for sending e-mail and preparing for the move to Exchange:

• If you are still using GroupWise or another e-mail system and have not yet moved, you will receive an e-mail if you send an e-mail message to someone in the new University E-mail system indicating they received your message, but have moved e-mail systems. You will need to update your Frequent Contacts or address book.
• Click here on how to do this. 
• If your department is preparing to move, please archive any mail you would like to save. Mail not archived will not switch into the new University E-mail system.
• Click here on how to do this.  
• If your department is preparing to move, please plan on attending a free training session, conducted by University Technology Services and the College of Engineering and Computing.
• Click here to register for this free training.
• A new spam system is being used in the University E-mail system that can be customized and set to specific settings.
• Click here for information about spam management.
  

August 1, 2007
University Technology Services hopes you are enjoying your new University E-mail account! The new University E-Mail system replaced the old Gamecock E-mail (GEM) system on January 8, 2007. E-mail received in the old system prior to January 8, 2007 has been available via https://webmail-old.sc.edu  . However, please note that University Technology Services will be shutting down this old system - https://webmail-old.sc.edu - on Friday, August 31. After August 31, access to the old e-mail system along with viewing messages received prior to January 8, 2007, will no longer be available.

If you want to keep these messages and move them into your new account, please do so before August 31, 2007. An easy way to move your messages is to login to https://webmail-old.sc.edu with your network username and password and forward any messages you want to keep to your new University E-mail account (forward it to your e-mail address).

Or, if you would like to move all the contents of your GEM messages and folders, you can do so by using instructions found at http://www.sc.edu/universityemail/doc/messages.shtml.  For more information regarding the University E-mail system, please visit http://www.sc.edu/universityemail. As always, our UTS Help Desk consultants are available for more technical assistance at (803) 777-1800, Monday - Friday, 6am - 9pm. You can also visit our iCARE Center for help in moving your e-mail messages. Call the Help Desk to setup an appointment!

January 12th, 2007
Welcome to the new University E-mail system at USC! There are a number of features and customized options available with the new system. If you are having any problems accessing or using this new system, please contact our UTS Help Desk at (803) 777-1800. Please visit http://www.sc.edu/universityemail for information about the new e-mail system, plus helpful instructions.

Here's a couple of helpful tips:

• Remember, if you forward your messages to another e-mail address, you will need to re-forward these in the new system. Instructions can be found at http://www.sc.edu/universityemail/doc_forwarding.shtml.  By Microsoft design, the rules option is only accessible by Microsoft's Internet Explorer (IE) Web browser; other Web browsers cannot see or access this option. After using IE to set up your rule, you can revert back to using another browser if you would like. Messages that are forwarded to another address will appear as a message from yourself.
   
• Messages prior to 1/08/07 can be accessed at https://webmail-old.sc.edu. No messages have been lost during the transition to the new University E-mail.
   
• Make sure you are using username@mailbox.sc.edu as your e-mail address, not username@webmail.sc.edu. @webmail.sc.edu is no longer a valid e-mail domain under the new system.
   
• New spam filters are in place. Your spam messages will be placed in quarantine. An e-mail will be sent to you indicating you have spam messages. You can check these at https://myspam.mail.sc.edu/ and use your network username and password. You can customize and configure your filters here. Information about spam management can be found at https://www.sc.edu/universityemail/spam.shtml .
   
• If you have Outlook, Entourage or Thunderbird installed on your computer, you can use either of these programs to access your e-mail. Go to http://www.sc.edu/universityemail/docs.shtml  for instructions. Outlook Express cannot be configured to do this.

December 15, 2006
For USC Faculty/Staff/Students using Gamecock E-mail:
As you are likely already aware, the University is moving into the next phase of e-mail. The switch from Gamecock E-mail (GEM) to Outlook Web Access is expected to take place on Monday, January 8th, 2007. Before you access your e-mail, you will need to:

• After January 3rd 2007, login to VIP to change your password. This is the password you use in conjunction with your network username to access e-mail, network access, Blackboard, etc. Go to Technology and “Show Me Network Username and Password” to reset. Your password must be reset after 1/03/07 to access the new University E-mail system.
• Go to https://webmail.sc.edu and login with your network username and updated password. Check the appropriate box for your browser and keep the default Public/Shared checked.
• You will not see your old e-mail messages. To access these, go to https://webmail-old.sc.edu and use your network username/password.
• All new e-mails will be sent to the new system after 1/08/07.
• Your e-mail address will remain the same (networkusername@mailbox.sc.edu ).
• If you currently forward your e-mail to another e-mail system (such as Yahoo, Google, MSN, Hotmail, etc.), you will need to re-forward it. Go to http://www.sc.edu/universityemail/docs for specific instructions on how to do this.
• If you would like to setup your e-mail through a client on your desktop (such as Outlook, Entourage, Thunderbird), specific instructions are available at http://www.sc.edu/universityemail/docs.

We are very excited about the new changes with University E-mail. It is a better design and has many more functions than the previous system. If you need further assistance or have questions, please contact our Help Desk for support, at (803) 777-1800. You can also schedule an appointment in the iCARE Center at http://uts.sc.edu/helpdesk/icare for technical support.

November 22, 2006
For USC Students:
The University of South Carolina is ready to begin the new phase of e-mail for all USC students. During the semester break, your Gamecock E-mail will be replaced with Microsoft Outlook - Web Access. By the time you return to campus in January 2007, you will have access to the new University e-mail system. This will be available on all Web browsers and will function on non-Windows computers.

No e-mail will be lost during the transition from GEM to the new University E-mail system. Your e-mail address will also remain the same. Once the new e-mail system is in place, you will still be able to access your old messages from your GEM account by going to https://webmail-old.sc.edu. All your new e-mails will be delivered to the new University e-mail system.

If you are currently forwarding your e-mail onto a different address, you will need to re-forward your e-mail in the new system. If you are currently using an IMAP client, you will be able to configure secure IMAP to access the new University E-mail system.

University Technology Services will let you know when the new e-mail system is active and you will likely see messages on the login page. For questions about the new University E-mail, please contact the University Technology Services Help Desk at (803) 777-1800.

November 22, 2006
For USC Faculty:
The University of South Carolina is ready to begin the new phase of e-mail. We will begin with all USC students. All faculty who use Gamecock E-mail (GEM) will be affected. During the 2006 Holiday Break, Gamecock E-mail will be replaced with Microsoft Outlook Web Access. This new University E-mail will be available on all Web browsers and will function on non-Windows computers.

No e-mail will be lost during the transition from GEM to the new University E-mail system. Your e-mail address will also remain the same. Once the new e-mail system is in place, you will be able to check all your messages from your GEM account by going to https://webmail-old.sc.edu. All your new e-mails will go to your current e-mail address. If you are currently forwarding your e-mail onto a different address, you will need to re-forward your e-mail in the new system.

* Faculty members who would like assistance with this e-mail transition please contact the UTS Help Desk at 777-1800 as early as possible so that we may be able to help in you in a timely manner.

University Technology Services will begin the official transition to Microsoft Outlook for all University departments and offices beginning during the Summer 2007 semesters. We will work with each department to ensure an easy transition. For questions about the new University E-mail, please contact the University Technology Services Help Desk at (803) 777-1800.