Services
The office provides three primary services to help units achieve improvements in service, efficiency, and effectiveness:
Project Facilitation
Facilitate process improvement projects and resource optimization projects
Project Startup
Guide the successful startup of other improvement projects
Skill-Building
Promote practical tools and techniques for improvement
Stacey Bradley, CPA, MBA
University Organizational Excellence Officer
Contact Stacey
Tom Terez, MBA
Senior Associate for Organizational Excellence
Contact Tom
Olivia Cable
Administrative Coordinator for Organizational Excellence
Contact Olivia
We approach all our work with the following foundational beliefs:
Collaboration and teamwork are key. Improvement involves change, and change works best when it's done with people and not to people.
We serve many important groups. Their input should be heard, understood, and used to inform change.
The people who do the work know the work best. They are essential partners in the improvement process.
Improvement should be sustainable over time. By providing tools and guidance to others across the university, we will build our in-house capacity for positive change and results.
This is about achieving meaningful results, so it will be especially important to track progress and show how this is making a difference.