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Student Success Center

Make an Appointment

We strive to ensure that the time of our tutors and consultants is used wisely and that all students have fair access to the support we provide.

Make an Appointment

The Student Success Center will offer a combination of virtual & face-to-face appointments.

  1.  Log into Navigate, our online appointment system, with your USC credentials
  2. Click on "Make an Appointment" (right hand side of screen)
  3. Under 'What type of appointment would you like to schedule?', select 'Student Success Center Services'
  4. Please indicate what service you'd like to utilize (list of options available in the drop down menu)
  5. Pick a date
  6. Select 'Find Available Time'
  7. Select your preferred staff member (optional)
  8. Select how you'd like to meet (optional)
  9. Select your preferred location (optional)
  10. Select your course (required for Peer Tutoring and Peer Writing but optional for other SSC services)
  11. Select your preferred time 
  12. Re-confirm how you'd like to meet (in-person or online)
  13. Input any comments you'd like to share that you think would be helpful for your tutor/consultant (i.e., what you would like to talk about)
  14. Select yes to e-mail and text message reminder
  15. Review appointment details and confirm
  16. Select 'Schedule'
  17. You will receive an e-mail confirmation
For in person appointments, we ask that you arrive for your appointment 5 minutes in advance. If you're experiencing any cold/flu-like symptoms, we ask that you stay home and reschedule your appointment (you will not be charged the missed appointment fee).

Your consultant/tutor will send you a calendar invite no later than 1 hour of your appointment time, which will contain the link you will use to access the session when it’s scheduled to begin, as well as additional logistics. In the meantime, please be sure to download the Microsoft Teams app onto your laptop or cellphone (to download Microsoft Teams, log into Office 365 with your USC credentials).

  • Download the Microsoft Teams app onto your laptop or cellphone. To download Microsoft Teams, log into Office 365 with your USC credentials, then click on the Teams icon to initiate the download process.

Further instructions on how to attend your virtual appointment can be found in the  Preparing for and Attending an Online Appointment Guide [pdf].

  1. Log into Navigate, our online appointment system, with your USC credentials (It's the same as Blackboard and your email)

  2. On the right side, under 'Upcoming Appointments', select the appointment that you would like cancel

  3. A window will pop up with your appointment details, click 'Cancel My Attendance' on the bottom left

  4. On the next screen, please select 'Student Canceled' as your reason 

  5. Select 'Mark as Canceled'

  6. A confirmation will appear confirming that your appointment has been canceled. Follow the above instructions schedule a new appointment if needed. 

If you can't make it, let us know in advance. We have a strict 12-hour appointment cancellation policy. To cancel an appointment scheduled to occur within 12 hours, you will need to call or visit the Student Success Center (803-777-1000), as you will not be able to cancel online. Cancellations made within 12 hours of your appointment time will result in a $15 fee, charged to your Self Service Carolina account.
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If you cancel within 1 hour of your appointment, it will be counted as a no-show. If you have 2 or more late cancellations or no-shows, you will be unable to book further appointments.

Email with any questions or concerns.

You will be counted as a no-show and your Self-Service Carolina account will be charged a $15 missed appointment fee. If you no show 2 or more Student Success Center appointments, your account will be locked, and you will need to speak with an SSC representative to schedule future appointments
USC students can have 1 visit per day per service. For example, you can attend a tutoring appointment and a success consultation for the same day. However, a student cannot schedule more than one tutoring appointment for the same course in the same day. Students can attend a Peer Tutoring appointment and Drop-in Tutoring for the same course in one day. If you have any questions, call us at 803-777-1000 or email us at

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