Please submit all requests for technical assistance through the ServiceNow Portal.  For step by step instructions on how to submit a ticket, visit the ServiceNow Knowledgebase.

The ServiceNow helpdesk system allows department technical support staff to properly prioritize requests for support and it is the best way to ensure that your problem is resolved.  Please be sure that your request has as much information on your issue as possible, including any error messages you receive in the message.  The more we know ahead of time, the better prepared we can be to get your issue resolved. 

If you have a mission critical problem relating to work that must be completed that day and you have no other options for completing the task, please contact a member of the CON IT staff.

CON IT Staff

• Ryan Webber – Director of IT, Room 417, Phone 777-3756, rwebber@mailbox.sc.edu
• Rachel Coleman – IT Support Specialist III, Room 406, Phone 803-777-2028, reliving@mailbox.sc.edu
• Meg Turner - IT and Facilities Coordinator, Room 405B, Phone 803-777-4993, mt62@mailbox.sc.edu