Service Delivery and Support Program Updates
By using a “mature as we go” approach, we can progress incrementally through the changes
by following a multi-phase plan. New program modules will be regularly released, allowing
a steady and consistent transition into the new processes and features.
October 2021
The Service Management team is at work getting ready to upgrade to the next version
of ServiceNow®. Keeping current with releases allows for improvements to existing
functionality, enabling new and efficient features, and to maintain system integrity
and security. During this time, the Service Management team will freeze new development
until after the upgrade has been completed, which is expected in December.
August 2021
The Service Management team has completed the Project Governance Steering Committee
development and this feature is available in the tool.
March 2021
We are pleased to announce the second wave of unITe members joining the UofSC IT Service
Desk.
December 2020
The Service Management team is excited to announce we are working with the Strategic
Initiatives Office to implement the Agile 2.0 application in ServiceNow®.
November 2020
We are pleased to announce that ServiceNow® has been upgraded to the Paris release.
Thank you to everyone for your feedback and for testing the new release prior to the
upgrade. The Paris release brings improvements to the user interface, additional reporting
and platform capabilities, and much more.
August 2020
The Service Management team has completed the implementation of Resource Management
and this feature is available in the tool.
June 2020
Please join us in welcoming our unITe partners to the ServiceNow® platform! Distributed
IT units from across the Columbia campus have joined the UofSC IT Service Desk. The
Time Sheet portal is now available to users with added functionality. The new, simplified
portal categorizes and displays all your project and enhancement tasks in a single
view for a given week.
April 2020
We would like to welcome UofSC Aiken to the ServiceNow® platform. Our partners in
Aiken will be using the tool for ticket routing and service desk support efficiencies.
January 2020
We are pleased to announce that ServiceNow® has been upgraded to the New York release.
Thank you to everyone for your feedback and for testing the new release prior to the
upgrade.
September 26, 2019
We are pleased to announce updates to our Demand Management process. Once teams have
completed the Screening process for their demands, any demand that requires over 150
hours of effort will be assigned to our newly established Demand Review team before
it can reach the Qualified state.
September 19, 2019
The Service Delivery and Support Team now offers monthly training sessions for the
ServiceNow® platform. Available to all Division of IT employees and partners.
August 1, 2019
ServiceNow® has been upgraded to the Madrid release! This release brings improvements
to the user interface, additional reporting and platform capabilities, new virtual
tour features, and much more