ln Spring 2019, the unITe working group was established as a collaborate effort comprised of broad cross-section of senior academic and administrative IT Directors from across the institution. The purpose of unITe is to collectively define the desired future-state and prompt execution on a portfolio of projects designed to enhance the efficiency and effectiveness of the collective IT functions across the system. unITe provides input and direction to the CIO for investments in technology deployments and personnel, across the institution.
Projects:
The first project the group chose to investigate was an integrated Service Desk for
students, faculty, and staff. Several IT units managed their own IT Service Desks,
making it difficult for individuals to know if they should contact the Service Desk
managed by the DoIT or the individual unit. In 2020, seven academic units transitioned into the DoIT Service Desk model. This transition
provided a single point of contact for all service requests, improved the delivery
of service and provided a unified experience for our faculty, staff, and students.
The unITe group is currently working together and with the CIO on the following projects:
- Panapto video course management software
- Dynamic Forms
- Sprints
- Video Conference software/hardware asset analysis
- Professional development and training opportunities for IT staff across the system
unITe Membership:
Pierre D'Autel - College of Information and Communications
Doug Cogdell - College of Hospitality, Retail, and Sports Management
Lance DuPre - University Libraries
Bob Dyer - Palmetto College
Dan Garwood - UofSC School of Medicine, Greenville
Thomas Holmes - Honors College
Tom Johnson - Arnold School of Public Health
Adam Martin - College of Education
Charles Kerns - Moore School of Business
Gary Moore - School of Law
David Mullaney, Secretary - College of Arts and Sciences
___ - University Athletics
Christian Price - College of Pharmacy
___- College of Social Work
Jason Trenary - School of Music
Ryan Webber - College of Nursing
Ronni Wilkinson, Chair - College of Engineering and Computing