Employees are assigned a Network Username when they begin employment. The Network Username is used to access the wired and
wireless networks, university email, and some departmental systems. You will need
to establish a password for your Network Username in myaccount.sc.edu.
Multifactor Authentication (MFA) is required to access systems on the university network that store Personal
Identifiable Information (PII). You will need to take an extra step to confirm your
identity when you log in to university systems such as Banner, PeopleSoft, VIP, my.sc.edu,
and more. The university uses Duo Security to provide MFA services. The easiest way
to use MFA is to download the free Duo Security app on your smartphone.
Employees are welcome to connect personal devices to the campus wired or wireless
networks. However, current antivirus software must be installed on all computers that connect to the network. Free antivirus software
is available to all employees in my.sc.edu
Security and privacy information, helpful videos, and tips are available at Security.
The university email system is currently Microsoft Exchange. We are in the process of transitioning to
Office 365. Visit the project website for more information.
You can connect to either the wired or wireless network to access your email, departmental services, and the Internet. Wireless access is
available in all buildings and many outdoor spaces on campus. Employees are asked
to refrain from connecting to the uscguest sites network and instead use uscfacstaff, which is a secure network. In addition, there are more connection points for the
uscfacstaff network across campus, meaning your Internet speed and ease of connectivity is higher.
DoIT maintains and supports the campus telephone system and provides telephone equipment and support for analog, digital, and Voice
over IP (VoIP) telephones.
A Virtual Private Network (VPN) is available for secure access to university resources including share drives,
databases, and select systems when you are away from campus. Free VPN software can
be downloaded from my.sc.edu
There are numerous software programs available at reduced or no cost for your use
on university-owned computers. Software such as Adobe Creative Cloud, Qualtrics, and much more are available.
University employees can purchase one personal use license of Microsoft Office for Windows or Mac for $9.95 that can be installed on your personal computer. Instructions
are available on the Software site.
Apple and Dell provide educational discounts to university employees and students.
AT&T, Sprint, T-Mobile, and Verizon offer discounts to university employees on monthly mobile phone service. Visit your
provider’s local retail store or website for more information.
The Knowledge Base allows you to complete IT tasks independently without having to contact the Service
Desk. Included are step-by-step instructions to address many common IT requests such
as password resets.
The Self-Service Portal allows you to easily request technology assistance, report an issue, request services,
and access articles in the Knowledge Base.
The Service Desk provides technology support via telephone and chat. Telephone support is available
Monday-Friday from 8 a.m. until 6 p.m. at 803-777-1800. Chat support is available
Monday-Friday from 9:30 a.m. until 4:30 p.m. from the Self-Service Portal.