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University Technology Services


Faculty/Staff Email Migration

Email Migration FAQs

Why is email being moved to the cloud?

Student email is currently hosted in the cloud. Employee email is stored on-site in physical servers. Storing email accounts in the cloud is safer and more efficient. Once everyone is moved to the cloud, students and employees will be able to collaborate via calendars, search for email addresses and much more. In addition, employees will have larger mailbox sizes (50 GB) and better integration with many of the services offered in Office 365 after the move to the cloud. Email messages and calendar appointments will not be lost in the move.  

When will my account be moved to the cloud?  What is the schedule?

Some employees are considered "dual account holders" by Microsoft and have both a student email account and an employee account. Those individuals will be moved to the cloud first. All other employees will be moved after dual account holders. For more details, refer to the migration schedule page.

What is a dual user or dual account holder?

Dual Users are individuals that have been a student and an employee.  These users have had both @email and @mailbox accounts.

As a dual account holder, do I need to do anything differently after my older email has been copied to the cloud?

Please do not move email messages, reorganize folders, or delete messages in either account.  Once your mail has been copied during pre-migration, any changes you make through the Outlook software on your computer will not show up in the Office 365 Cloud.

Will all items in my Inbox/Sent Items/Folders be moved?

Yes. Email messages and calendar appointments will be copied to the Office 365 Cloud.  Therefore, they will show up in both the @email account and the @mailbox account.

Why can’t I find my colleague’s email address or busy search their calendar?

The first accounts moved to the cloud are those of dual account holders, or individuals who have both an employee and a student email account. The accounts are being moved from Sept. 18 to Oct. 23, 2018. If you are not also a dual account holder, you will not be able to find the email address of these individuals in the Search field of Outlook until mid-October. If you need an employee email address that cannot be located through Outlook, please use https://sc.edu/about/directory/. Also, you will not be able to “busy search” the calendar of dual account holders to determine if they have a prior obligation before scheduling a meeting. You can still send a meeting request and they will be able to approve, decline, or suggest another time. You will not be able to see their calendar prior to sending the appointment.

Can I forward my email to another account?

No.  You will not be able to forward messages from your @email account as part of the migration process.  Existing on prem email (@mailbox.sc.edu) will be forwarded to the user's @email.sc.edu account as part of the dual account user migration process.  Forwarding Fac/Staff email to outside mailboxes is not permitted as per University Policy.

Will I lose any email?

No.  All email located in your @mailbox.sc.edu account will be replicated in the Office 365 Cloud.

What will the folder structure look like for dual account holders?

Those individuals who have both a student and employee mail account will have those accounts merged as part of the migration to Office 365.  If there are folders with the same name, the emails in those folders will be merged into one folder with the same name. 

Will my address lists work in Office 365?

Address lists are not going to be supported in Office 365. Individuals that post announcements using them will need to start using distribution groups instead. Contact the Service Desk at (803) 777-1800 for assistance.

What is my Office 365 Username?

Locate your Office 365 username here.  This will be the username you use to login to your Outlook email and Microsoft Office 365 portal.

Change your  Network Username password.

How do I access Office 365?

You can access the Microsoft Office 365 portal at Portal.office.com.

How do I install a local copy of Office Pro Plus from the Office 365 portal?
What’s the impact to my personal copy of Office on my personal computer?

You do not need to install a copy of Office on your personal computer if you do not wish.  However, if you would like to install Office 365, follow the step by step instructions called "Installing Office 365 and Outlook on Windows 7 and Windows 10" or "Install Office 365 and Outlook on macOS/OS X".

What mobile apps are available for Office?

Mobile apps vary by device type. Refer to this link for more specific information: https://products.office.com/en-us/mobile/office.

How do I reset my password for Office 365?

Your O365 password is the same as your network password. Follow these  instructions on how to change your network password.

What happens to my local archived email?
Local archive files (.pst) will remain local on your machine.  If you wish to import your archived files into Outlook to be synced in the Office 365 cloud, please follow the instructions in the question below.  
How do I re-attach archives in Outlook?
Outlook 2013/2016

There are 3 ways to restore the data from your archives. You can or you can move individual items from a .pst file into their original folder or a new one, copy the e-mail back to the original folder, or you can copy the e-mail to a new folder.

To open a .pst file:

  1. On the File tab, click Open.
  2. Click Open Outlook Data File (.pst).
  3. Choose the PST file and click OK.
  4. The folders from the PST file will now appear in the folder sidebar. 

To move individual items from a .pst file into their original folder or a new one

  1. On the File tab, click Open.
  2. Click Open Outlook Data File (.pst).
  3. Choose the PST file and click OK.
  4. The folders from the PST file will now appear in the folder sidebar.
  5. Click the folder containing the items you want to move.
  6. Select the items you want to move, and then drag them into their original folders in the Folder List.  

To copy all archived items from a .pst file back into their original folder:

  1. On the File tab, click Open.
  2. Click Import.
  3. Click Import from another program or file. Click Next.
  4. Click Outlook Data File (.pst). Click Next.
  5. Click Browse and choose the file you wish to import.
  6. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder.
  7. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the same folder in: and choose the Outlook folder the items were originally stored in. Click Finish.  

To copy all archived items from a .pst file back into a new folder:

  1. In Outlook, create a new folder to copy the archived items to.
  2. On the File tab, click Open.
  3. Click Import.
  4. Click Import from another program or file. Click Next.
  5. Click Outlook Data File (.pst). Click Next.
  6. Click Browse and choose the file you wish to import.
  7. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder.
  8. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the current folder. Click Finish.
How will resource accounts get passwords set (initial) and changed?
Resource accounts will be managed the same way they are managed today.  
Will I have access to 25Live?

Users login to 25Live with their email address.  When dual users revert to @email.sc.edu, they will no longer be recognized by 25Live.  The system thinks they are a new user and creates a new account.  So, while the person can get into 25Live, they cannot see any of the rooms they had scheduled under the @mailbox.sc.edu account.

Resolution

The 25Live system requires a manual change when dual email accounts are migrated.

The system utilizes login information from the authentication system. It will use the @email.sc.edu login information temporarily during the dual account migration week. The 25Live administrator will have to manually change the login information for those users to maintain their current calendars.

The system will have to be changed a second time once the user is able to choose their primary Office 365 account and the dual users make that selection (possibly back to @mailbox.sc.edu). They will have to inform the 25Live administrator of their primary choice so 25Live can be changed and they can maintain calendar access.

What is Office 365 and how is it different from Microsoft Office?
Office 2016 suites include applications such as Word, Excel, PowerPoint, and Outlook; they are available as a one-time purchase for use on a single PC. Office 365 is a subscription that includes these applications plus other services that are enabled over the Internet, including online storage with OneDrive. With Office 365 you get the full, installed Office experience on PCs, Macs, tablets (including iPad® and Android™ tablet) and phones.