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University Technology Services


Service Delivery and Support Update: February 28, 2018

Our most recent meeting included program updates, information about our website, the new Self-Service Portal URL, and more.

  • Visit sc.edu/ITHelp to access our Self-Service Portal, which provides easy access to order services, browse our Knowledge Base, or report an issue with an existing service. The existing website address (https://scprod.service-now.com/sp) will continue to work normally.
  • We have begun using Customer Satisfaction Surveys for customers who report an Incident. More information can be found here.
  • Several updates to ServiceNow have been promoted this month, including our Telephone Services catalog item. Stay up to date on our ServiceNow releases by visiting our ServiceNow Updates page.

 

Our latest slide deck with project information is available for download by clicking the link below.

Download


If you have any questions, please do not hesitate to contact us.


Thank you,

Service Delivery and Support team