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University Technology Services


Telephone System and Voice Mail Upgrade FAQs

What happened?

UTS upgraded the university phone system and installed a new voice mail system. The previous phone system was outdated, used old technology and lacked many of the features found in current systems.

What is the impact to me?

  • If you did not set a new voice mail password prior to the upgrade, you must do so immediately. To change your password online, visit http://uts.sc.edu/support/myvoicemail. If you prefer to change your password via phone, dial 7-6245 from a campus phone or (803) 777-6245 from off campus.Voice mail greetings will be set to a default greeting.  You will need to record a new personal greeting.

  • Voice mail messages that are saved on your phone will not be moved to the new system. However. you will still be able to listen to them in the old system by dialing 4-6245 from a campus phone or by dialing (803) 544-6245 from a mobile or non-campus phone.  You will use your old voice mail password to access your messages.

  • EVM, the enhanced system that delivers voice mail messages to email, has been integrated into the new system.  If you subscribe to EVM, you will need to configure your email settings once you login to the new voice mail management system. 

How do I access the new voice mail system?

The phone number to access voice mail will remain the same.  The system can be accessed by dialing 7-6245 from a campus phone or by dialing (803) 777-6245 from a mobile or off-campus landline phone.

How do I access the messages that were saved on the old system?

Messages that were saved on the old voice mail system can still be accessed.  Simply dial 4-6245 from a campus phone or (803) 544-6245 from a mobile or off-campus landline.

Did I lose my personal voice mail password?

Yes, voice mail passwords were changed to a default password. You will need to reset it in the new system. Please click here.

Did I lose my personal voice mail greeting(s)?

Yes, voice mail greetings were set to a default greeting. You will need to record a new personal greeting. Instructions are available on the UTS website.

Will I lose saved voice mail messages?

Voice mail messages that are saved on the old system were not be moved to the new system. However, you can access them following the upgrade by dialing 4-6245 from a campus phone or by dialing (803) 544-6245 from a mobile or off-campus phone.  You will use your old voice mail password to access those messages.

Will the number to access the voice mail system change?

No, the phone number to access voice mail will remain the same. The system can be accessed by dialing 7-6245 from a campus phone or by dialing (803) 777-6245 from a mobile or off-campus phone.

What are the new features?

Receive fax messages via email – After you change your password, you may also configure other optional settings such as your fax-to-voicemail settings.  Click on http://myvoicemail.uts.sc.edu to proceed. You will need your new password and your voice mail box number. Your voice mail box is the last 5 digits of your phone number (example - 803-777-0497; your mail box number → 70497).

Once you log into the system with your mailbox number and new password, click on the links in the menu at the left of the page.  Under the FAX heading, check the box for “Forward incoming fax messages to:” and enter your email address in the blank field.  Click the save button.

 

 

Can I review my messages online?

Yes. An online voice mail management system is available. Click here for instructions. 

Can I still delete my voice messages from an email hyperlink?

For individuals who use EVM, the generated email no longer contains a direct link to delete your voice mail messages. However, you can create a customized subject line on the emails you receive from the system that contains a hyperlink to the online voice mail management system. Click here for instructions to include the hyperlink in your subject line.

Will my phone work with the new system?

Yes, your phone should work without issues with the new system.

Did my phone number change?

No, phone numbers remained the same.

How will EVM be affected?

EVM, the enhanced system that delivers voice mail messages to email, was integrated into the new telephone system. There will be no extra charge for EVM. If you are a current subscriber to EVM, you will need to configure your settings. If you did not subscribe to EVM, you now have the ability to have your voice mail messages delivered to your email. Once you set up your voicemail for the first time through the UTS website, you will have options to configure your voicemail and delivery to email.

How will fax messages be affected?

The new system allows everyone with voice mail to receive a fax in their voice mailbox. Voice mail users must configure their user preferences on the UTS website and specify the email address where they want to receive fax messages. 

Once you log into the system with your mailbox number and new password, click on the links in the menu at the left of the page.  Under the FAX heading, check the box for “Forward incoming fax messages to:” and enter your email address in the blank field.  Click the save button.

If a voice mail user receives a fax message and did not specify an email address, the fax is discarded. The system does not store fax messages or send them to a fax machine to print.

Departments that have a resource account configured to receive faxes via email must also specify an email address for the resource account before the account can receive faxes.

Requirements for using Web Messaging to manage your voicemail.

  • A personal computer with one of the following operating systems:
    • Microsoft® Windows® 7 or later
    • Apple Mac OS X 10.7 or later
  • One of the following web browsers:
    • Microsoft® Windows® Internet Explorer 9 or later
    • Mozilla Firefox 30 or later
    • Google Chrome 35 or later
    • Apple Safari 6 or later
  • Adobe Flash Player 14 or later
  • A headset or a microphone and speakers for playing and recording voice messages from your computer.

How do I get help?

Contact the UTS Service Desk for assistance. The Service Desk can be reached at (803) 777-1800 between the hours of 8 a.m. to 6 p.m., Monday through Friday.