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University Technology Services


Outages and System Maintenance

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Informational Alert

Informational communication to customers about planned work.

Planned Change

A change to a system that does not cause an outage.

Planned Change Outage

A change to a system that causes an outage.

Emergency Outage

An unplanned outage to a critical system.

Resolved

An unplanned Emergency outage has been resolved.

Current Outages/Events

Service Outage/
Event Type
Description
Administration and Support
Offering(s) Affected:
Application Administration and Support
Nov 18, 2017: 03:00 PM - 08:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Bigfix environment will be updated to a new version.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Nov 18, 2017: 06:00 AM - 08:00 PM

Planned Change

A change to a system that does not cause an outage.

SCE&G is replacing 2 power cables that were damaged October 26th, 2017. This is a secondary power feed to the data center.
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Network Services
Offering(s) Affected:
Wireless Network
Nov 17, 2017 08:30 AM -
Nov 22, 2017 03:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing new wireless access points in the Longstreet Theatre. Users may experience interruption in wireless services during the decommissioning of the legacy access points and the installation of the new access points.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Nov 16, 2017 01:00 PM

Emergency

An unplanned outage to a critical system.

Users may experience issues using services off of my.sc.edu and registering in Self-Service Carolina. Technicians are working on the issue.
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Network Services
Offering(s) Affected:
Wired Networking
Wireless Network
Nov 3, 2017 08:00 AM -
Nov 28, 2017 05:00 PM

Planned Change Outage

A change to a system that causes an outage.

Division of Information Technology technicians will be replacing 35 network data switches in the Carolina Coliseum. During this maintenance, users may experience temporary loss of network connectivity on wifi and wired networks as switches are being replaced.
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Network Services
Offering(s) Affected:
Wireless Network
Oct 16, 2017 09:00 AM -
Oct 27, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

Wireless access points will be installed in the following buildings: 1629 Pendleton on October 16 Close/Hipp on October 18 Foundations on October 19-20
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Aug 3, 2017 09:00 AM -
Oct 13, 2017 05:00 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be performing backup tests to validate a new backup environment. These tests will be done during normal business hours as not to affect regularly scheduled production backups.
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Upcoming Outages/Events

Service Outage/
Event Type
Description
Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Nov 20, 2017: 05:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Microsoft critical & security patches will be applied to the Carolina Card and Millennium (Development Office) systems at University Technology Services on Monday. Carolina Card will be patched at 6 a.m. and Millennium (Development Office) at 8 a.m. The servers will be restarted following the patch installation and should be available for users no later than 6:30 a.m. and 7:30 a.m. respectively.
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Network Services
Offering(s) Affected:
Wired Networking
Wireless Network
Nov 21, 2017 09:30 AM -
Nov 22, 2017 12:00 PM

Planned Change Outage

A change to a system that causes an outage.

The Division of Information Technology Network Services and Infrastructure Support teams will be replacing the network switches and wireless AP s at the President s House. During this time there will also be maintenance performed on the fiber that leaves the President s House. During this time all communications and network services will be unavailable at the President s House.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Nov 22, 2017: 05:00 AM - 08:00 PM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Nov 29, 2017: 04:00 AM - 08:00 AM

Planned Change Outage

A change to a system that causes an outage.

Linux OS patching will occur on Banner, PeopleSoft and other non ERP Linux servers.
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Recent Outages/Events

Service Outage/
Event Type
Description
Student Systems
Offering(s) Affected:
Student Information System (Banner)
Nov 19, 2017 08:00 AM -
Nov 17, 2017 04:31 PM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the Banner student administration system between the hours of 8 a.m. and 2 p.m.
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Identity and Access Management (IAM)
Offering(s) Affected:
Authentication Services
Nov 19, 2017 06:00 AM -
Nov 17, 2017 04:33 PM

Planned Change

A change to a system that does not cause an outage.

Important upgrades will be applied to the authentication infrastructure from 6-8 AM on Sunday, November 19, 2017. Many university systems that require authentication to login will be unavailable, including: VIP, Blackboard, Carolina Card, Self-Service Carolina, Banner INB, PeopleSoft, OU Campus, and more.
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Learning Management and Assessment Systems
Offering(s) Affected:
Blackboard
Nov 18, 2017: 12:00 AM - 12:39 PM

Planned Change

A change to a system that does not cause an outage.

Blackboard Managed Hosting will perform maintenance on Blackboard. During the maintenance there will be an outage to Blackboard but not for the entire change window.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Nov 17, 2017 08:00 PM -
Nov 18, 2017 11:36 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating the software repositories for People Admin and U101 servers to connect to the new patching server.
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Secure Computing
Offering(s) Affected:
Endpoint Protection (Anti-Virus/Anti-Malware)
Nov 17, 2017: 08:30 AM - 10:42 AM

Planned Change

A change to a system that does not cause an outage.

The Symantec Endpoint Protection client will be updated to the latest version on all remaining computers that have not been updated. Users should expect a required computer reboot after the update.
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Nov 17, 2017: 04:00 AM - 12:00 PM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to SLA Windows servers at the Division of Information Technology. NOT ALL SYSTEMS WILL BE AFFECTED, however some of the following systems could be unavailable for up to 1 hour: * Emergency Event Notification * Housing Assignment System * Pinnacle * Adobe Connect/Breeze * ITAMS * Degree Audit Reporting System * Ciscoworks, TACACS, & Solar Winds * Undergraduate Admissions EMAS/CRM * Financial Edge (BlackBaud) * Student Affairs SEVIS * Student Affairs Ticketing * Ruffalo Cody * Gamecock Club * Health Sciences Research Arnold School of Public Health * Thomson Student Health Services * Medical School Perinatal Center * Web sites hosted by Enterprise Applications * DSS Web server * Speede (Electronic transcripts) * Blackberry Enterprise Server * Mass Mail * Software Distribution * UTS Project.Net * UTS CPO Tracker * UTS WhatsUp Gold * UTS SLA File/Print * Athletics File/Print * Thomas Cooper Library File/Print * IT Connection (Outages Notification) * Class Climate * Content Management Enterprise Imaging Project * Choice ticketing * SAM Database and Web server * BCMS and Telephony servers * Exchange and Active Directory
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Hosting Services and Technical Administration
Offering(s) Affected:
Virtual Server Hosting and Management
Nov 16, 2017: 06:00 PM - 07:04 PM

Planned Change

A change to a system that does not cause an outage.

Microsoft security patches will be applied to Data Warehouse servers on Thursday at 6:00pm. Cognos will be brought down at 5:45pm and servers will be restarted following the patch installation. Once the servers have restarted, the Cognos services must be manually restarted. Cognos users will not be able to access the system until after these manual restarts. Cognos should be available for users no later than 8:00pm.
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Storage and Backup Services
Offering(s) Affected:
Server Backup and Restore
Nov 16, 2017: 01:30 PM - 01:43 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be adding additional backup servers to the environment.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Nov 16, 2017: 06:30 AM - 09:11 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be moving power for the current Polycom servers at 1600 Hampton St.
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Desktop Computing and Printing
Offering(s) Affected:
Virtual Desktop Hosting and Management
Nov 15, 2017 08:00 PM -
Nov 16, 2017 08:50 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be updating the PCI VDI secure proxy server. During this time the VDIs will be available but will not have internet access.
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Student Systems
Offering(s) Affected:
Student Information System (Banner)
Nov 15, 2017: 09:55 AM - 02:14 PM

Emergency

An unplanned outage to a critical system.

The Banner student system is currently unavailable for users.
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PeopleSoft Finance
Offering(s) Affected:
PeopleSoft
Nov 15, 2017: 05:00 AM - 07:17 AM

Planned Change

A change to a system that does not cause an outage.

Maintenance will be performed on the PeopleSoft Finance system between the hours of 5 a.m. and 8 a.m.
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UTS Facilities, Inventory and Asset Management
Offering(s) Affected:
UTS Facilities
Nov 14, 2017: 06:30 AM - 08:17 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be moving power leads on the secondary fail over wireless switches to new power strips and newer UPS systems at 1600 Hampton St. There should be no impact to wireless services during this change.
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Email and Calendaring
Offering(s) Affected:
Faculty/Staff Email (Exchange)
Nov 12, 2017 09:00 AM -
Nov 13, 2017 04:34 PM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will perform maintenance on the enterprise Exchange email servers. During the maintenance, there should be no impact to email.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Nov 12, 2017: 06:00 AM - 07:45 AM

Planned Change

A change to a system that does not cause an outage.

New SSL certificates will be installed for both PeopleSoft and Shibboleth. During the install there will be a brief interruption in service.
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Administration and Support
Offering(s) Affected:
Application Administration and Support
Nov 12, 2017: 06:00 AM - 07:47 AM

Planned Change

A change to a system that does not cause an outage.

New SSL certificates will be installed on the Banner and PeopleSoft File Submission Server. During the install there will be a brief interruption in service.
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Network Services
Offering(s) Affected:
Wireless Network
Nov 10, 2017 09:00 AM -
Nov 17, 2017 11:37 AM

Planned Change

A change to a system that does not cause an outage.

The Division of Information Technology will be installing new wireless access points in the following buildings: Institute of Archeology and Anthropology- November 10 Sloan- November 13-14 Davis college- November 15-16
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For more information and assistance, please contact the UTS Service Desk at 803-777-1800.