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Division of Human Resources

Employee Assistance Program (EAP)

The Employee Assistance Program, commonly referred to as EAP, was developed as a way for the university to support our employees through times of need. The EAP can help with all kinds of life situations such as marital difficulties, parenting, stress, depression, work-related concerns, alcohol and drug use/abuse or grief and loss.

Watch our orientation video to learn more about our program, or review the information provided below. 


EAP Access

Employees have access to counselors 24 hours a day, 365 days a year by calling 800-633-3353 or 704-529-1428. To access work-life services, log into mygroup.com using the username "USC" and password "guest", or download the MYgroup app.


Types of Services

Employees and their immediate household members have access to the following types of services:

When employees and household members call the EAP, they are offered a counseling session in which a thorough assessment will be conducted by a licensed, experienced clinician in their area. 

Counseling appointments can be conducted on the phone or face-to-face, covering the following areas:

  • Short-term individual, family, couples and group counseling, which includes up to four sessions per person, per issue, per year, at no cost to employees and their immediate household members
  • On-site trainings – supervisory, wellness, EAP orientations, health fairs, management consultations, etc.
  • Monthly online training and seminars
  • Work-life services including legal and financial, or child and elder referrals
  • Unlimited management and supervisory consultation

To schedule an appointment, please call 800-633-3353 or 704-529-1428.

  • Telephone and web-based legal resources
  • Free 30-minute appointment for a legal consultation with a local attorney
  • In most cases, 25% discount on ongoing legal services
  • Legal forms available to download such as wills, power of attorney, etc.

To access legal resources, follow the steps listed below:

  1. Log in using the username "USC" and password "guest"
  2. Scroll down to the middle of the page, click on the plus sign beside "Legal/Financial" in the blue banner on the right side of the page
  3. Select "click here to access legal and financial content"
  • Free financial counseling appointments
  • Issues addressed include bankruptcy, budgeting, buying a home, college savings and retirement planning
  • Educational materials and financial worksheets provided prior to appointments
  • 40 financial calculators available online
  • ID theft recovery through credit monitoring
  • Discounted credit reports
  • Access to the Savings Center which provides discounts on such items as hotels, cars, flights, major appliances, technology, clothing, restaurants, movie tickets and more

To schedule an appointment, please call 800-633-3353 or 704-529-1428.

To access financial resources online, follow the steps listed below:

  1. Log in using the username "USC" and password "guest"
  2. Scroll down to the middle of the page and click on the plus sign beside "Legal/Financial" or "Savings Center" in the blue banner on the right side of the page
  3. Select "click here to access legal and financial content" or "Access the Savings Center"

As part of our EAP and Work-Life Services, MYgroup offers 17 online training programs that are available 24/7 and include certificates of completion.

Additional monthly online seminars are offered live during the month and then archived at mygroup.com. The seminars address a different personal development topic each month.  

EAP core training can be presented onsite for personal or professional development. Topics include:

  • Compassion fatigue
  • Conflict and negativity
  • Coping with change
  • Conflict resolution
  • Dealing with difficult people
  • Decreasing financial stress
  • Effective communication
  • Holiday stress
  • Mindfulness in the workplace
  • Stress management
  • Time management
  • Work-life balance
  • Workplace bullying
  • Workplace violence

To access online training programs and seminars, log in using the username "USC" and password "guest", scroll down to the middle of the page, and choose either "E-Learning" or "Online Seminars".

To schedule onsite core training, please call 800-633-3353 or 704-529-1428.

Cost

Except for fees associated with the purchase of legal documents, the EAP provides up to four counseling sessions per person, per issue, per year at no cost to university faculty, staff and their immediate household members. 


Confidentiality

All EAP benefits are as confidential as the law allows. The university has no need or desire to know who uses these services, nor will anyone have access to any information without your consent. The only exceptions are when someone's safety is in question. The university's EAP provider, McLaughlin Young Group (MYgroup), does submit statistical reports to the university, but no names or identifying information are ever included in these reports. 


Contact Us

If you have specific questions or concerns that our team can help you address, please contact the Employee Relations Office by emailing uscer@mailbox.sc.edu or calling 803-777-3821.


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