Education

Ph.D., The Ohio State University
A.A.S., Fashion Institute of Technology
M.S., SookMyung Women's University
B.S., Hannam University

Background

Jung-Hwan Kim is an associate professor in the Department of Retailing at the University of South Carolina. Kim completed her doctoral degree in 2006 at The Ohio State University. At the University of South Carolina, Kim teaches courses in merchandising and fashion product analysis.

Kim's research interests include consumer shopping behaviors, multichannel retailing, and online visual merchandising. Her research has appeared in Journal of Fashion Marketing and Management, Managing Service Quality, Clothing and Textiles Research Journal, and The Service Industries Journal.

Kim received an honorable mention, excellence in research award from The Ohio State University in 2006. She is a member of International Textiles and Apparel Association. She currently serves as Department of Retailing representative on the Student Academic Responsibilities College Committee.

Honors / Awards

• Honorable mention in research, Department of Consumer Sciences, The Ohio State University (2006)

Research

• Online visual merchandising
• Consumer behaviors
• E-commerce and E-marketing
• Social responsibility associated with body-image

Teaching

• RETL 295 – Retailing Practicum
• RETL 368 – Fashion Product Analysis
• RETL 369 – Retail Promotion
• RETL 388 – Fashion Forecasting
• RETL 460 – Retail Branding Strategies
• RETL 462 – Merchandising Management Strategies
• RETL 695 – Retailing Literature and Thought
• RETL 798 – Directed Study in Retailing
• HRSM 795 – Field Project in HRSM
• HRSM 788 – Applied Research in Hospitality, Retail and Sport Management

Selected Publications

Yoo, J., Kim, J-H., Kim, M., Park, M. (2023). Imagery evoking visual and verbal information presentations in digital commerce: The roles of augmented reality and product review. Journal of Research in Interactive Marketing, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JRIM-08-2022-0253

Kim, J-H., & Kim, M. (2023). Guest editorial: Evolution and disruptions in retailing service through digital transformation. Journal of Service Management, 34(2), 173-175. https://doi.org/10.1108/JOSM-03-2023-492

Kim, J-H., Kim, M., Park, M., & Yoo, J. (2023). Immersive interactive technologies and virtual shopping experience: Differences in consumer perceptions between augmented reality (AR) and virtual reality (VR). Telematics and Informatics, 77, 101936. https://doi.org/10.1016/j.tele.2022.101936

Thompson, K., & Kim, J-H. (2022). The excessive use of social-media among college students: The role of mindfulness. Open Access Journal of Addiction and Psychology, 5(5), 1-8.

Kim, J-H., Kim, M., Park, M., & Yoo, J. (2021). How interactivity and vividness influence consumer virtual reality shopping experience: The mediating role of telepresence. Journal of Research in Interactive Marketing, 15(3), 502-525. https://doi.org/10.1108/JRIM-07-2020-0148

Kim, M., Kim, J-H., Park, M., & Yoo, J. (2021). The roles of sensory perceptions and mental imagery in consumer decision-making. Journal of Retailing and Consumer Services, 61, 102517. https://doi.org/10.1016/j.jretconser.2021.102517

Nealon, M., & Kim, J-H. (2021). The short-term and long-term effects of COVID-19 on the fashion retail industry. Journal of Textile Science & Fashion Technology, 8(4), 1-6. https://doi.org/10.33552/JTSFT.2021.08.000691

Kim, H., Park, M., Kim, M., Kim, J-H., & Yoo, J. (2021). The study on consumers’ decision making processes in offline shopping environments. Journal of the Korean Society of Design Culture, 27(2), 81-93.

Kim, J-H., Kim, M., Yoo, J., & Park, M. (2021). Consumer decision-making in a retail store: The role of mental imagery and gender difference. International Journal of Retail & Distribution Management, 49(3), 421-445. https://doi.org/10.1108/IJRDM-10-2019-0353

Kim, J-H., & Kim, M. (2020). Conceptualization and assessment of e-service quality for luxury brands. The Service Industries Journal, 40(5-6), 436-470. https://doi.org/10.1080/02642069.2018.1517755

Kim, J-H., Hsu, M. M., & Yuen, C. A. (2020). Individual and social factors impacting Chinese millennials’ luxury consumption. International Journal of Costume and Fashion, 20(1), 27-43. https://doi.org/10.7233/ijcf.2020.20.1.027

Kim, J-H. (2020). Luxury brands in the digital age: Perceived quality and gender difference. The International Review of Retail, Distribution and Consumer Research, 30(1), 68-85. https://doi.org/10.1080/09593969.2019.1651379

Book Chapters

Kim, J-H., & Kim, M. (2014). The power of consumers in the process of co-creating value. In J. Kandampully (Ed.), Customer experience management: Enhancing experience and value through service management (pp.153-164). Kendall Hunt Publishing Company.

Kim, J-H., & Lennon, S. J. (2012). Electronic retailing and service quality. In J. Kandampully (Ed.), Services management: The new paradigm in retailing (pp. 97-116). Springer Nature. https://doi.org/10.1007/978-1-4614-1554-1_7

Grants Received

Building the innovative consumer decision-making process model in an omni-channel retail context: Based on qualitative, qualitative and fMRI approaches. Humanities and Social Sciences Basic Research Support Program, National Research Foundation of Korea. $222,911.18. 2016-2019. Co-Pi.

Getting Started with Teaching Online at USC. Faculty Support Grants, Center for Teaching Excellence (CTE), University of South Carolina, $750. 2015.

International conference supplemental grants. College of Hospitality, Retail, and Sport Management, University of South Carolina. $1,500. 2012.

College of HRSM Faculty Premier Summer Research Support. College of Hospitality, Retail, and Sport Management, University of South Carolina. $8,000. 2012. PI.

Korean college students’ e-service quality perceptions in relation to e-satisfaction and e-loyalty. Hannam University Gyobi Research Grant, $4,617.66. 2011-2012. Co-Pi.

Growth opportunities of luxury fashion goods in China. University of South Carolina, College of HRSM Untenured Faculty Seed Grant, $3,000. 2011. PI.

A cross cultural comparison of website quality. University of South Carolina, College of HRSM Internal grant for Faculty Research. $5,000. 2008-2009. PI.

Consumer acceptance of product visualization technology: A comparison of US and Korean online shoppers’ perceptions. University of South Carolina, College of HRSM Internal grant for Faculty Research. $9,000. 2002-2008. Co-Pi.

The influence of kiosks at shopping malls on consumer patronage intention. University of South Carolina, College of HRSM Internal grant for Faculty Research. $3,500. 2006-2007. PI.

Professional Affiliations

• International Textile and Apparel Association (ITAA): Committee Chair for Student Best Paper Awards
• Direct Selling Education Foundation (DSEF) Fellow
• Journal of Service Management: Editorial Board
• Journal of Research in Interactive Marketing: Editorial Board
• Clothing and Textile Research Journal: Editorial Board
• Fashion and Textiles: Editorial Board
• The Journal of the Korean Society of Clothing and Textiles: Editorial Board